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ServiceNow Configuration Manager Sr.

3 months ago

Washington, United States Premier Enterprise Solutions Full time
Job DescriptionJob Description

ServiceNow Configuration Manager Sr. /ServiceNow CMDB

The ServiceNow Configuration Manager/Analyst with CMDB experience is responsible for developing and maintaining the ServiceNow CMDB to ensure accurate and up-to-date information on all IT assets and their relationships. They work with stakeholders to identify and document configuration items and their relationships, develop and implement processes and procedures for configuration control, and conduct regular audits of the CMDB. The ideal candidate has a Master's degree in Computer Science or related field, 8+ years of experience in IT configuration management, strong communication and collaboration skills. ServiceNow certification in Configuration Management preferred.


Roles and Responsibilities:

  • Develop and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate and up-to-date information on all IT assets and their relationships.
  • Work with the stakeholders to identify and document configuration items (CI) and their relationships to other CIs in the CMDB
  • Develop an implement processes and procedures for configuration control, status accounting and metrics definition.
  • Conduct regular audits of the CMDB to ensure data accuracy and completeness.
  • Interface with project teams and individual application stakeholders to ensure alignment with CM requirements and expectations.
  • Act as a subject matter expert on CMDB-related issues and provide guidance to other IT teams as needed.
  • Develop and maintain reports and dashboards to provide visibility into CMDB data and metrics.
  • Participate in the development and implementation of ServiceNow modules related to CMDB and configuration management.
  • Coordinate with stakeholders to ensure that provided solutions are effective and delivered in a timely manner.
  • Work with program and project leaders to define and create the architectural depictions and documents, ensuring logical flow, and address all issues.
  • Focus on sustainability and improvement of processes.

Experience Required:

  • Master's Degree in Computer Science, Information Systems, or related technical field.
  • 8+ years of experience in IT configuration management, with at least 2 years of experience in ServiceNow CMDB
  • Strong understanding of ITIL framework and its application to configuration management.
  • Experience developing and implementing CMDB processes and procedures
  • Experience conducting CMDB audits and developing reports and dashboards
  • Strong communication and collaboration skills, with the ability to interface with stakeholders at all levels of the organization.
  • ServiceNow Certified Administrator (CSA) and or Certified Implementation Specialist (CIS) in Configuration Management preferred.

Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is Premier Enterprise Solution's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.