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Salesforce QA
3 weeks ago
Position Title: Salesforce QA & Security Lead
Duration: 8 weeks
Location: Remote (Boston, MA)
Schedule: 8:45 am - 5:00 pm, Monday to Friday (Occasional after-hours work required for system upgrades, deployments, and emergency system recovery)
Department: Technology, Analytics and Digital Transformation
Reports To: Associate Deputy Commissioner
The Salesforce Quality Assurance (QA) & Security Lead supports the Agency as a member of the Technology, Analytics, and Digital Transformation team. The QA Lead is responsible for assessing overall Salesforce system risk, creating a test harness to mitigate risks, and executing a comprehensive test plan to ensure all security vulnerabilities are addressed. The successful candidate will be solutions-oriented, technically proficient, innovative, a critical thinker, and an excellent communicator.
Responsibilities:- Develop and support a detailed Quality Assurance plan (QA Plan) optimized to reduce and eliminate security or privacy vulnerabilities in the Salesforce-based licensing system.
- Execute the QA Plan, track progress, and report regularly to the Associate Deputy Commissioner of Technology, Analytics, and Digital Transformation.
- Review existing penetration test results and other test outcomes to determine the best QA approach for addressing known and potential security vulnerabilities in the Salesforce system.
- Incorporate Salesforce.com best practices into proposed solutions.
- Develop detailed test plans and communicate with team members, including Salesforce.com developers and administrators.
- Develop and execute comprehensive system test plans, conditions, test scripts, and test cases.
- Recommend and facilitate solutions through accurate assessment of workflow, data, and process-related issues.
- Test bug fixes within Salesforce to ensure performance success as per requirements and deploy them to production.
- Conduct regular internal system audits and prepare for future penetration tests.
- Create and deliver related QA documentation and training, documenting the test plan, test harness, configuration changes, and results.
- Document and track all activities within Jira.
- Demonstrate teamwork by working cooperatively with others, contributing to shared departmental goals.
- Support the client’s mission, ethics, and values, adhering to general operational standards.
- Education: Bachelor's Degree in a related field or equivalent work experience.
- Experience:
- Four (4) + years of QA experience in large enterprise settings delivering solutions on the Salesforce platform; experience in a government or state agency is a plus.
- Mastery of software Quality Assurance/Testing methodologies.
- Strong knowledge and hands-on experience using SQA tools (TestRail & JIRA) and database querying tools.
- Knowledge and hands-on experience with:
- Salesforce.com
- Agile Scrum (QA lead, scrum master a plus)
- JIRA and other CI/CD tools
- Microsoft Office tools, including Excel, Word, PowerPoint, Teams, and SharePoint Online
- Demonstrated ability to document, track, and drive the team toward QA goals and objectives.
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies in both cloud and on-premises environments.
- Highly organized with detailed documentation skills on processes, standards, and projects.
- Exceptional time management and prioritization skills with effective multitasking ability.
- Ability to work independently and collaboratively with both technical and non-technical staff and senior management across Commonwealth of Massachusetts organizations.
- Strong written and oral communication skills for providing technical support to diverse audiences.
- Experience working on projects with external vendors, ensuring high-quality software delivery on time and according to agreed-upon functionality.
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