Logistics Operations/Customer Service Representative
2 months ago
Job Title: Logistics Operations/Customer Service Representative
Location: Rancho Dominguez, CA 90220
Company Description:
We are a leading freight forwarding company specializing in Import, Export, Domestics and 3PL with a global network. Our mission is to provide exceptional logistics solutions to our clients, ensuring efficient and reliable transportation of goods worldwide.
Position Summary:
We are seeking a dedicated and detail-oriented individual to join our team as a Logistics Operations/Customer Service Representative. This entry-level position is ideal for someone looking to start their career in logistics, with opportunities for growth and development within the company. While experience is a plus, we are willing to train the right candidate who demonstrates enthusiasm and a willingness to learn.
Responsibilities:
- Coordinate and manage logistics operations, including shipment scheduling, tracking, and documentation.
- Communicate with customers and vendors to ensure smooth transportation processes and address any inquiries or issues promptly.
- Prepare and process shipping documentation, such as invoices, bills of lading, and customs paperwork.
- Collaborate with internal teams to optimize supply chain efficiency and resolve logistical problems.
- Monitor shipment statuses and update stakeholders on delivery timelines.
- Assist in maintaining accurate records and databases related to shipments and logistics activities.
- Provide excellent customer service by addressing customer concerns and maintaining strong client relationships.
- Stay updated with industry trends and regulations to ensure compliance with international shipping standards.
Qualifications:
- High school diploma or equivalent; additional education in logistics or related field is a plus.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and multitask.
- Proficiency in Google Platform and Microsoft Office (Word, Excel).
- Willingness to learn and adapt to changing responsibilities.
- Experience in customer service or logistics is preferred but not required.
Benefits:
- Competitive salary based on experience.
- Comprehensive training and development programs.
- Health/ Dental insurance after probation and retirement benefits(401K) after 1 year.
- PTO
- Opportunities for career advancement within the company.
Join our team and embark on a rewarding career in logistics Apply today by submitting your resume and cover letter outlining your qualifications and interest in the position.
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