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Customer Service Representative

2 months ago

Compton, California, United States GEODIS Group Full time

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a prompt and professional manner.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and requests, ensuring accurate and efficient fulfillment
  • Communicate with customers to understand their needs and provide solutions
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Maintain accurate records and reports to track customer interactions and issue resolution
  • Participate in ongoing training and development to improve customer service skills and knowledge

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 6 months of customer service experience; experience in a warehouse or logistics environment a plus
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office

**Work Environment:**

Our team members work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service. As a Customer Service Representative, you will be part of a collaborative team that values open communication, teamwork, and continuous improvement.