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Clinical Operations Manager
2 months ago
Duties:
- Collaborates with managers, medical staff, and clinical leaders in decisions pertaining to clinic structure and processes
- Participates in the development and implementation of the clinic plan for provision of patient care
- Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve the quality and appropriateness of care delivered to patients of the clinic
- Supervises and monitors healthcare services provided to patients by medical assistants and ensures proper procedures are performed in accordance with established protocols
- Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership
- Reviews medical intake data for completion by medical assistants to ensure appropriate screening of patients prior to visit with medical providers with an emphasis on quality and accuracy
- Supervises the delivery of medical provider orders to patients by medical assistants
- Supervises the delivery of laboratory services to patients by medical assistants, and in the absence of a laboratory technician, ensures appropriate and accurate lab services are provided
- Supervises and ensures adherence by staff to standards for infection control in accordance with local, state and federal OSHA regulations
- Provides training and orientation to medical assistants upon new hire and annually and informs the Medical and Clinical Directors of additional training needs
- Acts as an Electronic Health Records (EHR) Super User and trains staff members to use EHR as needed
- Monitors staff performance and provides instruction, guidance, and corrective action to staff members as needed
- Prepares annual performance evaluations for staff members for review by the Medical and Clinical Directors and conducts approved evaluations
- Prepares disciplinary actions for review by the Medical and Clinical Directors and provides staff members with approved disciplinary actions
- Addresses and assists in the resolution of personnel issues as needed
- Performs, administers and documents tests, treatments and diagnostic procedures according to established protocols
- Manages immunization program and provides reports to appropriate agencies
- Assists medical providers with exams and minor surgical procedures as needed
- Assists with back office duties and front desk coverage as needed
- Processes provider referrals according to established procedure as needed
- Assists with the preparation of reports for quality measures and HEDIS as requested
Requirements:
- Current California Vocational or Registered Nurse License
- Current CPR Certification
- 3 years of experience working in a medical office or community clinic
- 2 years of supervisory experience
