Salesforce Platform Manager

Rochester Electronics is immediately hiring for a Salesforce Platform Manager

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it

• Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees.
• Paid time off, including vacation, sick, and holiday
• Generous match 401K program
• Tuition reimbursement
• Flexible spending account

And so much more

General Summary

The focus of this role is to optimize the configuration and utilization of the Salesforce Platform and related technologies. Executes business strategy by recommending, designing, developing, and deploying Sales cloud solutions in collaboration with business stakeholders. Enhances system leveraging feedback and drives user adoption.

Responsibilities

• In collaboration with the business users, business applications team members, and software vendors, documents requirements, designs, and implements solutions and business process flows consistent with Salesforce best practices.
• Leads and facilitates meetings with business users and end users, such as requirements sessions, system demos, user acceptance testing, or end-user training.
• Researches evaluates and educates stakeholders on options and emphasizes out-of-box standard solutions when possible.
• Manages any system code/configuration changes required related to Salesforce releases.
• Maintains and optimizes Workflow, Process Builders, Flows, custom settings, page layouts, Lightning pages, etc.
• Responsible for the day-to-day configuration, support, maintenance, and improvement of designated systems.
• Provides data-driven advice on how to expand or refine system operations to meet company needs.
• Drives Salesforce adoption by developing an understanding of business objectives and processes by communicating with stakeholders.
• Participates actively in Salesforce Cloud selection, design, and implementation efforts.
• Updates Sales leadership and IT (Information Technology) management on project status, including budget, risks, and general business issues.
• Trains users on how to appropriately utilize business applications.
• Maintains up-to-date knowledge regarding the platform’s updates, new tools, and features.

Qualifications

• Bachelor's degree in Computer Science or a related technical discipline or the equivalent combination of education, technical certifications, or training.
• Minimum 10 years’ experience as an applications analyst or in a similar role.
• Salesforce Certifications or a minimum of 5 years experience implementing solutions using Salesforce Clouds.
• Strong understanding of Salesforce Sales Cloud, CPQ (Configure, Price, Quote), or Marketing Cloud.
• Epicor ERP (Enterprise Resource Planning) Kinetic System experience is a plus.
• Ability to troubleshoot and diagnose information technology issues.
• Strong interpersonal, communication, and organizational skills to drive and complete project plans and objectives.
• Strong ability to structure actions into concise, easily understandable, and productive plans.
• Knowledge of general business processes from a user perspective, especially Global Sales, Mkt, Supplier Dev, & Operations.

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.