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Enrollment Advisor II/III
5 months ago
Workshops for Warriors® (www.wfw.org) is a nonprofit founded in 2008. Its mission is to place veterans and wounded warriors into advanced manufacturing careers by providing them with industry-leading training, nationally recognized credentials, work experience, and job placement. Training is provided at no cost to veterans. We are rebuilding America’s advanced manufacturing workforce, one veteran at a time with a team of passionate, enthusiastic professionals who want to make a difference in the lives of those we serve, their families, and our country.
Under the general direction of the Director of Admissions, Enrollment, and Recruiting the Enrollment Advisor II/III assists and advises prospective students, guiding them through the process of enrolling in a Workshops for Warriors program. The Enrollment Advisor II/III explains the admissions process, reviews entrance requirements, and provides information about the financial obligations of the programs along with educating the individual on the utilization of any applicable financial assistance programs such as SkillBridge, GI Bill, and Title 38 Educational Assistance.
Enrollment Advisors create relationships with potential students, as they help them navigate programs that align with the student’s academic and professional goals.
Duties and Responsibilities:
- Assist students with the enrollment process, by answering questions, directing them to critical information, and clarifying the admissions process.
- Receive and follow up on potential students via phone, email, and SMS relating to enrollment into WFW programs
- Determining eligibility of prospective students for enrollment based on admissions and campus requirements
- Ensuring that applications are completed correctly, and the required supporting materials have been provided.
- Collecting information and qualifying candidates for programs, services, or courses.
- Providing guidance and recommendations to applicants and prospective candidates
- Communicate with students throughout the enrollment process and ensure necessary documents are received.
- Keep informed of new programs and developments within the school to provide the most up-to-date information to prospective students.
- Maintain detailed records in Salesforce (CRM) for the prospective student through the enrollment cycle.
- Prepare and maintain progress, conversion, and related reports weekly.
- Work effectively and collaboratively in a team environment to deliver strong results.
- Maintain daily activity metrics and expectations as set for the department.
- Follow up with prospective students to set appointments, tour the school, sit in on a class(s), facilitate housing needs and/or financial aid requirements.
- Serve as a backup to the Director of Enrollment.
- Additional duties as assigned.
Qualifications & Work Experience
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily (with or without an accommodation). The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree required.
- 3+ years of experience with databases/CRM (Salesforce, preferred)
- Minimum of 3-5 years of work experience in inside sales, admissions sales, customer services, higher education, or a related role.
- Experience working in an educational environment is preferred.
- Military experience preferred.
Preferred Knowledge, Skills, Traits and Abilities
- Excellent verbal and written communication skills.
- Demonstrated commitment to valuing diversity and contributing to an inclusive educational environment.
- Excellent telephone skills, possessing interpersonal skills that promote relationship building.
- Ability to establish and nurture collaborative relationships at all levels, and identify needs and deliver solutions that achieve employee, team, and school goals and satisfaction.
- Strong attention to detail and ability to multi-task.
- Strong time management and project management skills.
- Ownership & Drive— ability to work in a fast-paced environment with strong follow-through and a focus on owning the outcome.
- Unwavering commitment to transparency, accountability, and driving results for yourself, your team members, and stakeholders.
- Ability to effectively partner with leadership and colleagues to ensure deadlines are met while navigating multiple priorities and deliverables.
- Ability to communicate effectively with various internal and external audiences.
- Strong working ability with Microsoft Office products (Excel, Word, PowerPoint, etc.
- Meets Objectives- Can manage and work toward meeting personal, department, and organizational goals.
- Very people-oriented, supports a positive working environment.
- Dependability–Has exhibited the quality of being reliable and flexible to be available when needed.
Important Notes
Position Details: This is a full-time hourly (non-exempt) position (40+ hours/week).
Pay: The hourly rate of pay for this California-based position is $25.00 per hour or $30.00 per hour. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. If your experience looks a little different from what we’ve listed and you think can bring value to Workshops for Warriors, we would love to learn more about you and encourage you to apply.
Benefits: and Perks: Workshops for Warriors makes available comprehensive benefits after 30 days of employment. Options include Medical (50% employer contribution), dental and vision coverage (100% employer contribution), a 401k program with employer match, 8 paid holidays, Flexible work hours (position dependent), and paid time off.
Dress code: Our office staff works in a business casual or relaxed business casual environment.
Supervisory: No supervisory responsibilities.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs (35-75lb W/M). Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area.
Environment: The employee works in an office/administration building in an urban industrial neighborhood. Other areas within the school are mixed use such as classrooms, welding and machining areas.
Employee may have additional environmental hazards such as: chemical, electrical, flammable, or mechanical in nature.
E-Verify Compliance Statement:
Workshops for Warriors, Inc. participates in the E-Verify program. We ensure employment eligibility of all employees by using the E-Verify electronic verification system.
Policy for Discrimination, Harassment and Retaliation Prevention:
Workshops for Warriors is committed to providing a professional work environment free from discrimination and harassment, including discrimination and harassment based on a protected characteristic, and an environment free from retaliation for participating in any protected activity covered by this policy.
Workshops for Warriors is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain this anti-discrimination policy designed to encourage professional and respectful behavior and prevent discriminatory and harassing conduct in our workplace.
Workshops for Warriors employees are expected to assume responsibility for maintaining a work environment that is free from discrimination, harassment, and retaliation. Employees are encouraged to promptly report conduct that they believe violates this policy so that we have an opportunity to address and resolve any concerns. Managers and supervisors are required to promptly report conduct that they believe violates this policy. We are committed to responding to alleged violations of this policy in a timely and fair manner and to taking appropriate action aimed at ending the prohibited conduct.
EEO Statement: Workshops for Warriors is committed to providing equal employment opportunities to all employees, applicants, unpaid interns, and volunteers without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.
All openings are subject to change without notice, due to the volume of applications / resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted.
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