Technology Support Specialist II
2 months ago
Hansen Talent Group is hiring a Technology Support Specialist to work with a large enterprise in Columbia, SC to provide technical advice, guidance, and informal training to customers using hardware and software programs..
What you'll do:
- Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers.
- Ensure documentation and processes are current as business and technology changes evolve
Requirements and Qualifications:
- Strong customer service skills and good problem solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Understands the industry's business systems and processes.
- Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry including Microsoft Office.
- Strong Communication skills – This is a 100% phone position communicating with our employees.
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