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Operations Specialist

2 months ago

Southfield, United States Cambio Property Management LLC Full time $55,000 - $65,000
Job DescriptionJob DescriptionPosition Summary

The Operations Specialist is responsible for managing titles, collections, help desk, onboarding and separation tasks and providing support to auditing and underwriting. The Operations Specialist will also provide support to the Operations Department on special projects as needed. Continually ensuring alignment with the company’s goals and objectives and representing the company’s core values.

The Cambio Core Values are what drives the heart and soul of our organization. They aren't just words. They’re our way of life. We use them to model the way we conduct business, interact with our residents, vendors, community and internally with our teammates. You should be:

  • Service-Oriented: Service is our passion.
  • The ‘Do What’s Right’ Type: Integrity is not negotiable.
  • Accountable: We are ALL accountable.
  • A firm-believer in empowerment: Empowerment through action.
  • Team-Player: Teamwork makes the dream work.
  • The Gritty Type: We have fun working hard and playing hard.

Duties and ResponsibilitiesWhat you will do:

The qualified individual will work as an integral part of the Operations team to perform the following essential job functions:

Titles
  • Apply for title when we acquire, liquidate or dispose of inventory
  • Apply for duplicate titles when needed
  • Work with attorneys to apply for abandoned home titles
  • Apply for repossession titles when needed
  • Add liens to titles when needed
  • Run reports to verify all homes that need titles are being worked on and provide status updates monthly
  • Scrap out titles for homes that have been removed/demolished
  • Identify any title issues during acquisitions and work with the acquisitions teams and seller to have them corrected
  • Work with counties to ensure new homes are added to tax rolls as needed
  • Organize and maintain physical titles
  • Process incoming title mail

Onboarding/Separation Tasks
  • Set up accounts and request access for new employees with Manage America, Origen, Back Office, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope
  • Delete accounts and remove access for separated employees
  • Create and end employee housing incentives in Manage America based on new hire and separation emails
  • Communicate the creation and deactivation of accounts with HR and necessary staff in a timely manner
  • Provide support to employees when they are having issues with Manage America, Origen, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope
  • Perform quarterly audits on user access to Manage America, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope

Vehicle Module
  • Add new vehicles to the existing insurance policy
  • Send all Community Managers updated proof of insurance for their vehicles before existing policies expire
  • Remove vehicles from the existing insurance policy once they are sold or scrapped
  • Keep the Vehicle Module in Back Office updated with the purchase of new vehicles, the sale or scrapping of existing vehicles and the updated insurance policies for each vehicle
  • Provide driver information to insurance company as needed

Collections
  • Combine files and send collection packages to the Collections company to be worked on each week
  • Answer any questions the Collections company may have
  • Run monthly reports for NCS and Merchants & Medical to document the progress made by both collection companies
  • Keep the Site Audit module updated
  • Notate why certain files cannot be sent to Collections
  • Answer any questions the field might have about the Collections process
  • Answer any questions from Merchants & Medical on Cambio collection accounts


Help Desk
  • Reassign help desk tickets to the proper category as needed
  • Process help desk requests that come in through the Manage America and Operations SharePoint Help Desk

Underwriting
  • Efficiently underwrite to Cambio standards set in the UW matrix’s provided for coverage needed on weekdays, nights, and weekends as needed

Auditing
  • Efficiently audit all types of transactions by following the documented process
  • Send follow up messages to staff as needed to meet deadlines
  • Print and mail out SODA’s from the corporate office as needed

Miscellaneous
  • Host online training sessions as applicable
  • Manage bankruptcy tracking and provide updates to staff when needed
  • Update and create letters as needed in Document Creation Center
  • Create, document and update new and existing policies and procedures related to the Operations Department
  • All other tasks that may be assigned by supervisor

Qualifications

What you should have:
  • High school diploma or general education degree (GED)
  • Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community
  • Strong time management skills
  • Strong problem-solving skills
  • Self-motivated, organized, and a team player
  • Excellent customer service skills
  • Excellent communication skills including writing and verbal.
  • Excellent computer literacy in MS Office suite of products and software applications including SharePoint, Back Office and Manage America.
  • Must maintain a valid driver license and clean driving record.
  • Must have reliable transportation to work.
  • Must maintain an active and working personal mobile phone.
  • A growth mindset; always testing and learning.
  • Property Management background is preferred

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities
  • This job has no supervisory responsibilities.

Physical Demands and Work Environment

  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Frequently required to talk or hear
  • The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Unsolicited resumes from third party agencies will not be accepted.