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Crew Manager

3 months ago

Honolulu, United States 604 Hospitality Group Full time
Job DescriptionJob DescriptionCompany Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaiis largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

SUMMARY OF FUNCTIONS

The Crew Manager is responsible for the day-to-day operation and management of the restaurant. Additionally, they are responsible for hiring, training, disciplining, supervising, and scheduling Crew Members and ensuring that the restaurant is providing excellent service to guests while adhering to company policies and procedures. A Crew Manger is responsible for the day-to-day operations, including executing, prepping, and plating up all menu items, as well as front-of-house cashier and table service operations, which include accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer. Crew Managers will be held accountable for proper opening and closing procedures, with key-holding responsibilities, to ensure that the establishment is up to health code, food quality, safety standards, and company policies are being properly followed. Crew Managers are responsible for product ordering, cash management, weekly inventory, and daily sales reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage a team of staff, including disciplining, scheduling and training.
  • Maintain order and discipline in the restaurant during working hours.
  • Execute opening and closing duties to ensure they are completed correctly and maintain cleanliness and maintenance 100% of the time.
  • Responsible for daily deposits and the correct operation of the POS systems.
  • Providing excellent customer service to guests and excellent leadership to crew members.
  • Gain a working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts, and all other reporting data as assigned.
  • Enforce and monitor all health, safety, and sanitation standards in accordance with company policy.
  • Work closely in being responsive with all management team members to provide seamless execution of operational service.
  • Perform all duties of a cook, cashier, and server.
  • Knowledge of all menu items offered at the restaurant. Accurately explains specials to guests if required. If asked, accurately answer menu items regarding the preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
  • Determines par levels for daily needs and accurately prepares and communicates the prep list, with an average of no more than 2% waste on unused products.
  • Order food and beverage products according to par levels and allotment budget.
  • Interview, hire, and train new employees in the restaurant's service style and standard operating procedures, including safety and sanitation expectations.
  • Ensure Crew Members are current on food and alcohol serving certifications through direct or off-site certified training.
  • Assigns daily and running side work for Crew Members to ensure the restaurant runs efficiently.
  • Oversee cleanliness of staff, kitchen area, and dining area, and quickly correct and report any health hazards and code violations.
  • Check food storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Arrange in seeking to provide staff coverage in case of employee absence and adjust staffing as necessary to meet business demands.
  • Schedule and ensure Crew Members report to work as scheduled while following human resource attendance procedures.
  • Good mathematical skills and basic computer knowledge.
  • Responsible for proper cash handling, including closing reports based on company procedures.
  • Attend management training/meetings, including leadership and HR management training.
  • All other duties as assigned.

QUALIFICATIONS AND EXPERIENCE
  • 1+ years of restaurant management experience.
  • Positive attendance and work performance record.
  • Extensive food and beverage knowledge.
  • Strong leadership, motivational, people, verbal, written, and communication skills
  • Customer service experience as a Manager
  • Excellent decision-making, communication skills, and strong time management skills
  • Experience using POS systems and cash handling.
  • Passion for the food and restaurant industry
  • Familiar with restaurant and workplace safety policies and procedures.
  • Strong computer skills, including G-Suite (i.e., Docs, Sheets, Slides, etc.).
  • Ability to influence others and interact with all levels of the organization.
  • Organized and detail-oriented approach, including strong analytical and tactical execution.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to work extended hours, including weekends and/or holidays.

OTHER REQUIREMENTS
  • Must be 18 years of age or older.
  • Must be able to lift and/or carry up to 50 lbs. occasionally.
  • Outstanding oral and written communication skills.
  • High energy, positive personality with a sense of urgency.
  • Strong organizational skills, can-do, and positive attitude with the ability to prioritize, multi-task, meet deadlines, and resolve issues effectively in a changing work environment.
  • Must be able to stand and exert well-paced mobility for a scheduled shift.
  • Must have the ability to stand and walk for extended periods of time.
  • Must have the ability to lift, stoop, and bend.
  • Must be reliable and punctual
  • Must be efficient and accurate with money and figures, including cash management.
  • Must be able to pass food safety training.
  • Must be able to work flexible hours, including evenings, weekends, and/or holidays.


Benefits/Perks for Eligible Employees


  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability