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BOX ECM Team Lead

2 months ago

Richmond, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: BOX ECM Team Lead (HYBRID)
Location: Richmond, VA
Duration: 12+ Months

Job Description:
Team Lead to provide strong leadership to technical team, fostering a collaborative work environment and provides system administration support of Box enterprise site, conduct day to day application administration, content management and user support.
 
  • Provide strong leadership to a technical team, fostering a collaborative and innovative work environment.
  • Mentor and guide team members to enhance their technical skills, career development, and overall performance.
  • Encourage a culture of continuous learning and knowledge sharing within the team.
  • Provides system administration support of client Box enterprise site, conduct day to day application administration, content management support and user support
  • Upkeep and Maintenance of the client Box Enterprise ID
  • Coordinates with client Customers and Box on testing and deploying new Box Releases.
  • Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.
  • Create groups and manage membership.
  • Adding users, building groups, customizing security settings per requests.
  • Provide regular insights to customers on Box platform usage analytics
  • Manage enterprise platform sandboxes. Provide, and remove access to sandbox for users and departments.
  • Manage user accounts in Box and generate report(s) to identify license consumption by each agency/user group.
  • Troubleshooting problems with Box software, and communicating findings, investigative research, and resolution
  • Supplier will accept and resolve problems, requests and changes through the client Customer Care Center and the incident management system.
  • Manage enterprise settings for global security, encryption, device trust, content sharing and notifications.
  • Support document collaboration including:
  • Support users in file management and content search
  • Download site wide documents and folders for compliance reasons
  • Search for files and folders across your organization
  • Move files between folders due to organization change
  • Permanently delete files and folders based on authorization
  • Should be able to work from office for at least 3 days a week.

Skills:
 SkillRequired / DesiredAmountof ExperienceProvide strong leadership to a technical team, fostering a collaborative and innovative work environment.Required5YearsProvides system administration support of VITA Box enterprise site, conduct day to day application administration, content management support and usRequired5YearsUpkeep and Maintenance of the VITA Box Enterprise ID. Coordinates with Customers and Box on testing and deploying new Box Releases.Required5YearsAdminister support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.Required5YearsCreate groups and manage membership. Adding users, building groups, customizing security settings per requests.Required5YearsProvide regular insights to customer on Box platform usage analytics. Manage enterprise platform sandboxes. Provide, and remove accessRequired5YearsSupport document collaboration including Support users in file management and content search, download/Search/Move site wide documents and foldersRequired5YearsBox, Box Skills, Box AI, Box Shield, Box Governance, BOX RelayRequired5YearsManage enterprise settings for global security, encryption, device trust, content sharing and notificationsDesired3YearsExperience with one of the following: C#, Java, PHP, Python, Ruby, PowerShell, REST APIDesired3YearsExperience with RPA (UiPath), PowerShell, Active Directory, Accounts Provisioning and Deprovisioning, Service Now, Messaging, DNSNice to have2Years

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