Director of Sales Operations

4 weeks ago

Shirley, United States Little Leaf Farms LLC Full time
Job DescriptionJob DescriptionDescription:

Position Summary:

Fast pace, high energy role, detail oriented, and experienced leader to support Customer Service, Demand Planning, Production Planning, inbound and outbound Logistics, Sales Planning, and overall Sales Operations. This is a key role supporting multiple cross functional teams including sales, marketing, operations, shipping and receiving and logistics. A strong communication skillset and solution driven mindset will be needed to succeed.


JOB DESCRIPTION

Customer Service

  • Manage a customer service team that processes orders, communicates with buyers, invoices orders, and solves fulfillment issues.
  • Leads team for effective collaboration among customer service, logistics and demand planning.

Logistics

  • Lead Little Leaf Farms’ overall logistics strategy, specifically as the company’s delivery range expands.
  • Work as the bridge between production, sales, and logistics, to ensure on time fulfillment of sales order across all LLF facilities.
  • Support operations processes when necessary, such as shipping/receiving/order fulfillment/demand planning
  • Oversee the inter-company transfer of finished goods between facilities.

Demand / Production Planning

  • Lead forward looking and long-term demand planning of finished goods.
  • Lead the Sales and Operation Planning for the business. Collaborate with production, growing, and sales to forecast supply and demand on a regular cadence.
  • Supports key functional roles across Inventory Management, Forecasting, Product Fulfillment, Collaborative Forecasting, Intercompany Inventory Transferring and Production Planning.

Commercial Team Support

  • Manages all aspects of our core selling operations and materials, sample fulfillment and new item set up / forecasting.



Requirements:

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:

Microsoft Office-Proficient with Excel

3 to 5 years’ experience in sales, sales operations, and customer service management

Can-do attitude and strong problem-solving capabilities

ability to adapt quickly; business is experiencing tremendous growth so previous operational experience in growth environment is substantially preferred.

Adapts and thrives in a demanding, start-up, fast-paced environment.

Superior communication and interpersonal skills (verbal, non-verbal, written), with the ability to build relationships at all levels, both internally and externally.

Possesses a high level of critical thinking.

Operates with a high level of professionalism and integrity, including dealing with confidential information.

Experience with managing products that are perishable and require a cold chain

Has managed in house drivers and third-party trucking and negotiating pricing


PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:

  • Bachelor’s Degree
  • NetSuite experience
  • Logistics
  • Inventory planning
  • Shipping and receiving
  • Exposure to produce industry
  • Knowledge of packaged salads


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