Lab Customer Relationship Coordinator

3 months ago

Maryville, United States Microbac Full time
Job DescriptionJob Description

ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

Customer Relationship Coordinators work within our Customer Relationship team, supporting CR and operations by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. Customer Relationship Coordinators engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, partnering with management and operations to solve basic customer issues, assisting in the creation of reports and addressing other clerical duties as needed.

MAJOR/ESSENTIAL FUNCTIONS:

  • Ensure clients have a positive customer experience through proactive and professional customer service efforts.
  • Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed
  • Maintain a high level of professional contact with assigned Tier III clients
  • Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials
  • Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned Tier III accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management.
  • As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
  • Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations and follow up with solutions.
  • Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
  • Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales.
  • Communicate and collaborate with technical staff to uncover solutions to client needs.
  • Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
  • May support sales team with various duties including answering questions and preparing quotes
  • Verify chain of custody forms/schedule work
  • Assist with the logging and tracking of client test samples
  • Perform other related duties as needed

PREFERRED QUALIFICATIONS:

Job Requirements:

  • Broad knowledge and proven experience in customer service
  • Excellent written and verbal communication skills
  • PC proficiency
  • Basic problem-solving abilities
  • General technical industry knowledge as evident by a basic understanding of concepts, terminology and instrumentation used
  • General understanding of EPA and/or FDA/USDA regulatory standards and protocols related to analytical testing is preferred. Education and Experience:
  • Bachelor’s Degree in a field related to the Sciences or 1 year of relevant experience preferred
  • Prior customer service experience required
  • Prior commercial laboratory experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law. While performing the duties of this job, incumbent is regularly required to use hands and fingers to feel objects, tools or controls. Position requires standing, sitting, walking and reaching with hands and/or arms, talking clearly and/or hearing and understanding. Position often requires climbing, balancing, stooping or kneeling and lifting 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

  • Client Relationship Coordinator

    5 days ago

    Maryville, Tennessee, United States Microbac Full time

    Job OverviewABOUT MICROBACMicrobac is dedicated to delivering exceptional service to our clients, addressing their market needs, limitations, and challenges with expertise. Our commitment to outstanding customer experience has been honed over five decades of reliable analytical and measurement services.With a robust network of laboratories, offices, and...

  • Client Relationship Manager

    6 days ago

    Maryville, Tennessee, United States iXSystems Full time

    Position OverviewSalary: Role SummaryiXsystems is on an upward trajectory - Are you interested in becoming part of an organization that values its culture, has a meaningful mission, and prioritizes people over profits? Established in Silicon Valley in 2002, iXsystems is a self-sustaining, profitable global entity that is revolutionizing the data storage...

  • Recruitment Coordinator

    2 months ago

    Maryville, United States Northwest Missouri State University Full time

    Recruitment Coordinator – Agricultural Sciences, Admissions-Recruitment LocationNorthwest--Maryville campus in Maryville, MO Job TypeFull-time Job Number630610 DepartmentAdmissions-Recruitment   PRIMARY DUTY: The Recruitment Coordinator is responsible for the coordination of recruitment and yield in their assigned territory. Coordinators must...

  • Parts Coordinator

    6 days ago

    Maryville, Illinois, United States Brewster Companies Full time

    Parts CoordinatorBrewster Companies, Inc. is a family-owned and operated organization specializing in heavy civil and transportation construction. As a growing enterprise, we are in search of a meticulous and organized Parts Coordinator to become a vital member of our team. This position plays a key role in ensuring the effective and prompt supply of...

  • Healthcare Coordination Specialist

    8 hours ago

    Maryville, Illinois, United States Hanger Full time

    About Us:At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering the most advanced O&P solutions, clinically distinct programs, and exceptional customer service. Our Patient Care segment stands as the largest operator of O&P patient care...

  • Healthcare Coordination Specialist

    4 hours ago

    Maryville, Illinois, United States Hanger Full time

    About Us:At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering advanced O&P solutions, unique clinical programs, and exceptional customer support. Our Patient Care segment stands as the largest operator of O&P clinics across the nation....

  • Parts Coordinator

    5 days ago

    Maryville, Illinois, United States Brewster Companies Full time

    Job OverviewBrewster Companies, Inc. is a family-owned and operated enterprise specializing in heavy civil and transportation construction. We are currently in search of a meticulous and organized Parts Coordinator to enhance our team. This position plays a vital role in ensuring the prompt and efficient supply of parts and tools essential for our...

  • Trade Show Coordinator

    1 month ago

    Maryville, United States American Outdoor Brands Corporation Full time

    Position Overview: Trade Show and Event Coordinator is a well-organized, go getter that understands management and preparation for trade shows and events. The Trade Show and Event Coordinator is responsible for being the primary point of contact for all tasks related to event organization, set up, scheduling and general management. Their primary goal is...

  • Healthcare Service Coordinator

    7 hours ago

    Maryville, Illinois, United States Hanger Full time

    About Us:At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering the most advanced O&P solutions, distinct clinical programs, and exceptional customer service. Our Patient Care segment operates the largest network of O&P clinics across...

  • Healthcare Access Coordinator

    5 days ago

    Maryville, Tennessee, United States Blount Memorial Hospital Full time

    HEALTHCARE ACCESS COORDINATOR JOB SUMMARY A Healthcare Access Coordinator is tasked with managing patient pre-registration, registration, admission, and/or order entry at designated facilities. This role ensures account accuracy, facilitates point-of-service (POS) collections, and verifies that insurance authorizations are appropriately linked to accounts...

  • Customer Service Manager for Rolls-Royce AE 3007, AE 2100, and AE 1107 Customer Programs

    4 weeks ago

    Maryville, United States StandardAero Full time

    Customer Service Manager for Rolls-Royce AE 3007, AE 2100, and AE 1107 Customer ProgramsMaryville, Tennessee Build an Aviation Career You're Proud OfNo matter your background, we will support you to take on new challenges and grow your skills. You'll build relationships, ensure our teams are taken care of and advocate for our customers' needs. Our values...

  • Inventory and Parts Coordinator

    5 days ago

    Maryville, Tennessee, United States Brewster Companies Full time

    Job OverviewBrewster Companies, Inc. is a family-owned and operated enterprise that excels in heavy civil and transportation construction. As we continue to expand, we are looking for a meticulous and proactive Inventory and Parts Coordinator to become a vital member of our team. This position plays a key role in guaranteeing the prompt and efficient...

  • Customer Care Representative

    3 weeks ago

    Maryville, United States United Fiber Full time

    Job DescriptionJob DescriptionUnited Fiber in Maryville, MO is looking to hire a full-time Customer Care Representative. This customer service position earns a competitive wage of $22.70/hour. We provide fantastic benefits, including health, dental, vision, life insurance, long-term disability, short-term disability, employee assistance program, parental...

  • Customer Relations Specialist

    1 month ago

    Maryville, United States Orkin Full time

    Overview We Need Your Next-Level Service Mindset at the Best in Pests . As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...

  • Customer Service Representative, Overnights

    2 weeks ago

    Maryville, United States Circle K Stores Inc. Full time

    Customer Service Representative, Overnights Location: Store 4701459, Maryville IL Posted on: 4 Days Ago Job Requisition ID: R447632 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to...

  • Merchandise Coordinator

    5 days ago

    Maryville, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • GIS Coordinator

    1 month ago

    Maryville, United States Blount County Full time

    Description JOB SUMMARY The GIS Coordinator will create and maintain geodatabases that will support various countywide functions. The GIS Coordinator guides other departments within Blount County in maintaining GIS databases for support of the respective department's applications. Employees in this class work under limited supervision. Work originates upon...

  • Customer Service Representative, PT Afternoons

    2 weeks ago

    Maryville, United States Circle K Stores Inc. Full time

    Customer Service Representative, PT Afternoons Store 4701459 Maryville IL Time Type: Part Time Posted on: 3 Days Ago Job Requisition ID: R447636 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a...

  • Customer Service Representative, PT Evenings

    2 weeks ago

    Maryville, United States Circle K Stores Inc. Full time

    Customer Service Representative, PT Evenings We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term...

  • Retail Department Coordinator

    5 days ago

    Maryville, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...