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Healthcare Service Coordinator
2 months ago
About Us:
At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering the most advanced O&P solutions, distinct clinical programs, and exceptional customer service. Our Patient Care segment operates the largest network of O&P clinics across the nation, while our Products & Services segment offers a range of branded and private label O&P devices, products, and components. With a legacy of 160 years in clinical excellence and innovation, our vision is to excel in the orthotic and prosthetic markets by ensuring superior patient care, outcomes, and value. Every day, our team positively impacts countless lives, helping individuals achieve greater mobility and independence.
Is This Role Right for You?
In this position, you will deliver top-tier customer service to patients, colleagues, and referral sources by managing and overseeing front office operations. You will be responsible for accurately gathering patient details, insurance information, and pre-authorization data while adhering to relevant laws, regulations, and company policies. Building and maintaining strong customer service relationships with patients and referral sources is essential.
Your Contributions:
Key Responsibilities:
- Deliver exceptional customer service to patients, colleagues, and referral sources.
- Accurately gather insurance details, including eligibility, benefits, verification, and pre-authorization.
- Advise patients on their financial responsibilities after benefits verification.
- Collect co-payments and any applicable over-the-counter payments, ensuring proper cash handling.
- Maintain comprehensive and compliant patient files in accordance with Hanger's Compliance Policies.
- Safeguard the privacy and security of protected health information as per HIPAA regulations.
- Assist with patient follow-ups as needed.
- Support quality assurance efforts to ensure patient satisfaction with our services.
- Adhere to internal controls for cash handling, including billing data entry and bank deposits.
- Input patient demographics and insurance verifications accurately.
- Efficiently manage multiple phone lines.
- Document information clearly, concisely, and accurately.
- Organize patient charts and documentation following established protocols.
- Coordinate practitioner schedules to ensure adequate coverage for patient appointments.
- Process and track referrals, authorizations, and prescriptions to ensure timely completion.
- Perform additional duties or special projects as assigned.
Qualifications:
Experience and Education:
- High school diploma or equivalent education and experience required.
- At least one year of experience in customer service, administration, or a related field is required.
- Must achieve a minimum score of 70 on Hanger's behavioral skills assessment during the selection process.
- A valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy standards are required.
- Experience in a medical front office or as a receptionist is preferred.
Key Skills:
- Excellent interpersonal, oral (including telephone), and written communication skills.
- Ability to type at least 30 words per minute with accuracy.
- Experience working with individuals with disabilities.
- Familiarity with the Alpha filing system.
- Understanding of medical reimbursement processes and terminology, along with front office duties.
- Proficient in using computers, including Windows-based software and email.
- Skilled in operating necessary office equipment such as fax machines, calculators, and copiers.
- Demonstrate integrity, honesty, and respect in all interactions.
- Prioritize patient-centered care, fostering trust and collaboration.
- Encourage innovation and adaptability in response to change.
- Focus on achieving superior outcomes and refining work processes for optimal results.
Our Commitment to You:
- Competitive compensation packages.
- Paid national holidays and additional floating holidays.
- Paid time off that includes vacation and sick leave.
- Comprehensive medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental leave for new parents.
- Flexible work schedules and part-time opportunities.
- Generous employee referral bonus program.
- Mentorship programs for professional development.
- Student loan repayment assistance based on location.
- Relocation assistance.
- Opportunities for regional and national travel for CPO/CO/CP roles.
- Engagement in local and national volunteering events.
Hanger, Inc. is dedicated to providing equal employment opportunities in all aspects of the employer-employee relationship, ensuring that all employment conditions and privileges are administered without discrimination or harassment.
