Healthcare Coordination Specialist

2 months ago

Maryville, Illinois, United States Hanger Full time

About Us:

At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering advanced O&P solutions, unique clinical programs, and exceptional customer support. Our Patient Care segment stands as the largest operator of O&P clinics across the nation. Through our Products & Services division, we distribute both branded and private label O&P devices, components, and offer rehabilitative solutions to a wider market. With a legacy of 160 years in clinical excellence and innovation, our mission is to lead the orthotic and prosthetic sectors by providing outstanding patient care, results, services, and value. Every day, our employees positively impact countless lives, helping individuals achieve enhanced mobility and independence.

Is This Role Right for You?

In this position, you will deliver exceptional customer service to patients, colleagues, and referral sources by managing and coordinating front office operations. You will accurately gather all necessary patient and insurance information, ensuring compliance with relevant laws, regulations, and company policies. Building and maintaining strong customer service relationships with patients and referral sources is essential.

Your Contributions:

Key Responsibilities:

  • Deliver top-tier customer service to patients, colleagues, and referral sources.
  • Accurately collect insurance details, including eligibility, benefits, verification, and pre-authorization.
  • Guide patients on their financial responsibilities once benefits are confirmed.
  • Collect co-payments and any applicable over-the-counter cash, following cash receipt protocols.
  • Maintain thorough and compliant patient files in line with Hanger's Compliance Policies.
  • Safeguard the privacy and security of protected health information in accordance with HIPAA regulations.
  • Assist with patient follow-ups as required.
  • Support quality assurance efforts to ensure patient satisfaction with services provided by the Patient Care Center (PCC).
  • Adhere to internal controls for the proper handling of cash receipts, including billing system data entry and bank deposits.
  • Input patient demographics and insurance verifications accurately.
  • Efficiently manage multiple phone lines.
  • Document information clearly, concisely, and accurately.
  • Organize patient charts and documentation in accordance with established guidelines.
  • Coordinate practitioner schedules to ensure adequate coverage for patient appointments and calls.
  • Process and track referrals, authorizations, and prescriptions to ensure timely receipt of complete information.
  • Perform additional duties or special projects as assigned.

Minimum Qualifications:

  • High school diploma or equivalent combination of education and experience required.
  • At least one year of customer service, administrative, or related experience required.
  • Must achieve a minimum score of 70 on Hanger's behavioral skills assessment during the selection process.
  • Possession of a valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy standards.
  • Experience in a receptionist role or with medical front office responsibilities is preferred.

Additional Success Factors:

  • Strong interpersonal, oral (including telephone), and written communication skills.
  • Ability to type 30 words per minute with accuracy.
  • Capability to work with individuals with disabilities.
  • Familiarity with the Alpha filing system.
  • Understanding of medical reimbursement, terminology, and front office duties is preferred.
  • Proficiency in using computers, including Windows-based software and email.
  • Ability to operate necessary office equipment, including fax machines, calculators, postage machines, and copiers.
  • Exhibit integrity in all interactions, maintaining honesty, transparency, and respect.
  • Prioritize patient-centered care in all actions, fostering trust.
  • Encourage open collaboration and constructive dialogue with colleagues.
  • Continuously seek innovative solutions and adapt to change.
  • Focus on achieving superior outcomes and refining work processes for exceptional results.

Our Commitment to You:

  • Competitive compensation packages.
  • 8 paid national holidays and 4 additional floating holidays.
  • Paid time off that includes vacation and sick leave.
  • Comprehensive medical, dental, and vision benefits.
  • 401k savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Generous employee referral bonus program.
  • Mentorship programs for both mentors and mentees.
  • Student loan repayment assistance available by location.
  • Relocation assistance offered.
  • Opportunities for regional and national travel as a CPO/CO/CP.
  • Participation in local and national events such as Hanger's BAKA Bootcamp and EmpowerFest.

Hanger, Inc. is dedicated to providing equal employment opportunities in all aspects of the employer-employee relationship. All employment conditions and privileges are administered without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws. The company will comply with all applicable state or local fair employment laws that prohibit discrimination or harassment based on other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is strictly prohibited.

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