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Pool Service Technician Trainer

1 month ago

Austin, United States National Pool Partners Full time
Job DescriptionJob Description

National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values:

  • Positive
  • Customer-centric with a passion for serving others and delivering results
  • Self-starter
  • Reliable and looking to grow in a fast-paced business

As a member of the team, you will enjoy:

  • Working for a dynamic company with a people-first culture
  • Medical benefits including company-paid dental
  • 401k with Company match
  • Tremendous opportunities for growth and development

At this time, we're actively looking for a Pool Service Technician Trainer and a summary of the role can be found below. If this opportunity aligns with your background, skills and interests, we strongly encourage you to apply and / or share this ad with a member in your network who may be a great fit

**This is a role for an experienced Swimming Pool Service Tech with 2+ years experience.**

Summary of Description:

The Pool Service Technician Trainer will be responsible for training and developing newly-hired Service Technicians and continuing the training of experienced Technicians. The Trainer will also service and maintain customer swimming pools. Our Service Technician Trainers are customer-facing and are expected to approach each job professionally to maintain our high standard of customer care.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Primary responsibility is to teach and train the company way to new technicians, including operational standards, cultural assimilation, core values, and business technologies used to do the job
  • The trainer will provide both onsite and classroom training, as well as proctor online exams and training programs.
  • A large responsibility is route coverage and perform duties of a Service Technician listed below, to maintain a route used for training
  • Support the service team with important department priorities
  • Perform the cleaning and water balance of swimming pools
  • Check all pool chemical levels and ensure proper pool chemistry at each pool
  • Add chlorine, acid, and other chemicals to correct the water balance
  • Visually inspect pool and advise any next steps to the client
  • Check pool equipment to ensure proper operation
  • Drive the company vehicle to customer’s location
  • Daily walk around and inspection of assigned company vehicle
  • Perform regular truck inspections and notify mechanic of any issue that arises in real-time
  • Maintain equipment, supplies, and chemical stock inventory levels in the vehicle
  • Complete paperwork and reporting service requirements to management
  • Communicate to internal team, and with customers through email and messaging applications
  • Perform other related duties as assigned

Education, Licensure and Experience Requirements:

  • High School Diploma/GED preferred
  • 2-years pool service experience preferred
  • Technical knowledge and experience in the pool industry is preferred, but not required
  • Profciency in Microsoft Suite: Pool Brain knowlege preferred.
  • Familiarity with the different manufacturers/brands of equipment is preferred
  • Able to pass a pre-employment background check, drug test, and motor vehicle report
  • Must have valid driver’s license, 3 years verifiable driving history and clean driving record
  • Certified Pool Operator (CPO) or other pool certification a plus

Competencies/Skills:

  • Ability to work independently and to plan, organize and schedule work
  • Self-motivating with the ability to work efficiently with little oversight
  • Possess a willingness to communicate and share knowledge and insight with customers in a tactful, respectful manner while presenting a professional image
  • Ability to quickly learn new software and mobile applications to communicate with team members
  • Maintain positive and cooperative working relationships with customers, supervisor, and team members
  • Dedicated to meeting deadlines
  • Possess strong customer service skills
  • Excellent verbal, and written communication skills, as well as effective organizational skills
  • Attention to detail and strong customer service skills
  • Dependability, punctuality, and trustworthiness
  • Ability to safely handle and use hand and power tools
  • Maintain a valid driver’s license
  • Drive the vehicle safely and in accordance with traffic laws. Understand and carry out written directions
  • Physically, the position requires walking, standing, kneeling, bending over, and sitting for long periods of time in an outdoor environment. Ability to lift/carry up to 50 lbs. throughout the day

Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Environmental Conditions:

General Office Environment: Noise level in office environment is generally quiet.

Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include

exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.

Physical Requirements:

If performing office duties, the Employee is required to sit, stand, hear, and use hands to operate all office equipment. The employee must also view computer monitors for long periods of time. Vision requirements include close vision and the ability to adjust focus. The employee will occasionally be required to lift, generally no more than 25 pounds.

At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry regularly up to 50 lbs. throughout the day, lift/carry occasionally lift up to 100lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus—the ability to swim as this position may work near swimming pools.

The job description reflects the general details necessary to describe the duties and responsibilities of the position. It shall not be construed as a detailed description of all the work requirements that may be inherent in the position.

What We Offer:

We offer an unparalleled range of industry-leading benefits for our team members:

  • W-2 employment structure
  • Company Truck
  • Company Uniforms
  • Company Matching 401k
  • PPO Health Insurance Options
  • Free Company Dental Insurance
  • Vision Insurance
  • Short Term Disability coverage
  • $20,000 in Life Insurance at no cost
  • Paid Time Off

Benefits - We offer best-in-class benefits, including free employee dental insurance, paid vacation, and 401k. We are growing, so career development opportunities are available.

Compensation—This is a salaried, non-exempt position paid weekly. You will receive paid on-the-job training and all the tools to be successful. $41,600 annually

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Workforce Diversity is an essential part of our Company ensure our commitment to quality and to the future. We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. If you need accommodation to participate in the application process, please let us know.

If you want to be a part of something amazing, please apply