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Customer Service Advocate

2 months ago

New Berlin, United States Dynatect Manufacturing Inc Full time
Job DescriptionJob Description

Customer Service Advocate’s PRIMARY RESPONSIBILITIES:

  • Work in a safe and courteous manner.
  • Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts.
  • Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.
  • Work with internal and external stakeholders to identify and support sales growth areas for Dynatect in your assigned territory.
  • Handle inbound calls and provide prompt and professional assistance.
  • Facilitate seamless onboarding experiences for new customers.
  • Respond to customer order status requests.
  • Coordinates expedite requests with Dynatect’s production planning department.
  • Support engineering efforts by managing and organizing drawings and templates for approval, to validate Dynatect’s design prior to starting the manufacturing process.
  • Administer order requirements via specific customer portals, as assigned. Extract relevant data according to Dynatect’s internal process/order management requirements.
  • Process customer requests for credits and refunds according to established company policies and guidelines.
  • Provide return authorization numbers and instructions to customers and representatives with warranty claims or product failures.

Customer Service Advocate’s SECONDARY RESPONSIBILITIES:

  • Schedule ship dates for orders within established guidelines as needed.
  • Manage freight claim processing and quotations.
  • Understand and adhere to the Customer Service departments “back-up” policies.
  • Other duties as assigned.