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Job DescriptionJob DescriptionThe Salesforce Subject Matter Expert position is part of the Human Capital Management (HCM) Security and Preparedness Sub-portfolio Veteran Affairs Centralized Adjudication and Background System 2.0 (VA-CABS 2.0) team within the Human Capital Management (HCM) portfolio in support of the US Department of Veterans Affairs, Consolidated Corporate Support Services (CCSS) program. The primary role will be to support the creation of comprehensive set of turn-key documents for the VA-CABS 2.0 and its related supporting areas, document existing technical and operational processes and architecture, document interfaces, policies and procedures, and provide delivery oversite and assurance of requirements delivery.

Within the Human Capital Management (HCM) Product Line, VA-CABS 2.0, The Veterans Affairs Centralized Adjudication Background Investigation (BI) System 2.0 (VA-CABS 2.0) provides the Office of Operations, Security and Preparedness (OSP), Office of Personnel Suitability and Security (PSS), with a centralized case management system for adjudication tracking. The Salesforce VA-CABS 2.0 tool provides the PSS team with an efficient platform managing pre-appointment, suitability, and the security clearance process for each case. This system is used to onboard VA staff, contractors, affiliates, trainees, and volunteers. This solution provides a fitness determination for VA subjects in performance of their duties in the service of Veterans and their ability to safeguard VA Subjects and Veteran data.

The VA-CABS 2.0 system receives BI and adjudication decision information from the Defense Counterintelligence and Security Agency (DCSA) via an API from the Digital Integration Platform (DIP) VA System. VA CABS 2.0 integrates with DIP through a connected App with signed certificates, and supports files handled through DIP as a one-way transfer from the DIP platform to the VA SFGCP VAEMPL org. VA-CABS 2.0 exchanges data with the Identity and Access Management (IAM) Onboarding Solution (OBS) and VA Master Person Index (VA MPI). This application is part of the Salesforce Government Cloud Plus - Enterprise boundary. VA-CABS 2.0 manages the full lifecycle of investigations supporting Security Specialists in the adjudication process.

Duties:

  • Provide guidance and best practices to VA CABS 2.0 stakeholders when presented with business requirements.
  • Introduce fundamental Agile development methods and principles during the analysis and documentation phases of the project.
  • Engage with customer and other key team members to design, define, develop, and maintain project level documents.
  • Deep understanding of the technical components and ability to communicate it.
  • Demonstrate experience of software development processes and code management tools and processes.
  • Collaborate with the development and operations teams to gather application information and develop into user manuals, guides, and standard operating procedures (SOPs).
Requirements:
  • For VA’s Human Capital Management Product Line:
    1. VA-CABS 2.0:
      • Strong technical knowledge of Salesforce
      • Experience in documenting technical content, including specifications, product procedures, and user guides.
      • Excellent written and verbal communication skills
      • Strong attention to detail
  • Required Education, Experience, and Clearance:
    • Bachelor’s and five (5) years or more experience, - OR –
    • Master’s and three (3) years or more experience
    • Ability to obtain a VA Position of Public Trust – Medium Background Investigation (MBI)
Need To Have:
  • Mastery in analytical, verbal, and written communication skills
  • Highly motivated self-starter with a positive attitude and outstanding interpersonal skills
  • Strong work ethic and technical knowledge that sets the standard for other technical personnel on the program to aspire to, with mastery in the ability to self-manage workload and deliverables under tight deadlines.