Service Administrator

2 weeks ago


Kalispell, United States Temp Right Service Full time
Job DescriptionJob DescriptionSalary: $20+ DOE

Job Title: Service Administrator 

Company: Comfort Systems USA Temp Right Service

Location: Kalispell, MT


Job Type: Full-time


About Us: Comfort Systems USA Temp Right Service is a leading provider of heating, ventilation, and air conditioning (HVAC) solutions, committed to delivering high-quality services to our clients. With a focus on customer satisfaction and technical excellence, we are seeking a motivated and organized Service Support Specialist to join our team.


Job Overview: As a Service Support Specialist at Comfort Systems USA Temp Right Service you will play a crucial role in managing and coordinating service requests, ensuring timely and efficient resolution of HVAC-related issues for our customers. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a customer-centric focus.


Responsibilities:

Service Request Management:

  • Receive and process service requests from customers via phone, email, or online platforms.
  • Assess the urgency of service requests and prioritize them accordingly.
  • Coordinate with field technicians to schedule service appointments and follow-ups.

Dispatch and Coordination:

  • Efficiently dispatch field service technicians to client locations based on their skills, location, and availability.
  • Monitor and update schedules to accommodate emergency service requests.
  • Ensure that technicians have the necessary information, tools, and resources for each assignment.

Customer Communication:

  • Maintain regular communication with customers to provide updates on service appointments, estimated arrival times, and resolution status.
  • Address customer inquiries, concerns, and feedback in a professional and courteous manner.

Documentation and Record Keeping:

  • Maintain accurate records of service requests, dispatch activities, and technician schedules.
  • Generate and update service reports for both internal and client use.

Quality Assurance:

  • Monitor and evaluate the quality of service provided by technicians.
  • Collaborate with the service team to identify areas for improvement and implement corrective actions.

Qualifications:

  • Previous experience in a coordination or dispatch role or operations supervision.
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and handle high-stress situations.
  • Familiarity with HVAC systems and terminology is a plus.
  • Proficient in computer applications, including scheduling software and Microsoft Office.

Benefits:

  • Competitive wage
  • Health insurance
  • Retirement plan
  • Professional development opportunities
  • Positive and collaborative work environment

If you are a detail-oriented individual with a passion for customer service and a desire to contribute to the success of a leading HVAC company, we invite you to apply for the Service Support Specialist position at Comfort Systems USA Temp Right Service 


tempright.com




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