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Customer Support IT Analyst

3 months ago

Columbia, United States Hansen Talent Group Full time
Job DescriptionJob Description

Hansen Talent Group is hiring a IT Support Analyst to work with a large enterprise in Columbia, SC.

What you'll do:

  • Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
  • Train on new business applications and be prepared to support upcoming system implementations.
  • Maintain high levels of customer satisfaction, demonstrating commitment to quality, related to operational and technical support of complex products and/or processes of the AgFirst Farm Credit Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
  • Learn existing business applications, how they interact with other applications and provides timely support to end users.
  • Resolve customer/ Association partner inquiries and issues and recommend appropriate solutions.

Requirements and Qualifications:

  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
  • Strong customer service orientation; desire to embrace technology as a means of improving service
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment