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Client Success Executive

5 months ago

Chicago, United States Harris & Harris Full time
Job DescriptionJob Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Success Executive to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today

Client Success Executive

The Client Success Executive manages assigned clients of the organization to ensure contractual compliance and overall satisfaction regarding business performance and other deliverables.

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday

Salary: $95,000.00 to $110,000.00, dependent on experience. Eligible for Quarterly Bonus Plan.

Location: Remote, candidate based in the Eastern Time Zone would be preferred. Must be able to travel 40% of the time.

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical and Dental insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

  • Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction
  • Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding
  • Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded
  • Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client
  • Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld
  • Trouble shoots issues and research problems as they arise
  • Ensures high priority work is completed within the assigned time frames
  • Increases communication and visibility with current clients in organization
  • Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level
  • Collaborates with Operations to enhance revenue with current clients
  • Promotes process improvements with clients and operations
  • Creates a solid and consistent stream of communication between Operations and current clients

WHAT YOU MUST POSSESS

  • 4 – 7 years of experience collaborating with external clients
  • 4 – 7 years of experience in meeting face to face with external clients
  • Bachelor’s Degree or higher level of education or equivalent experience
  • Excellent presentation skills
  • Excellent organization skills
  • Excellent communication skills (written and verbal)
  • Excellent analytical skills
  • Proficient working knowledge of Microsoft Office
  • Experience in financial services or collections preferred
  • Established home office and experience working from home preferred
  • Ability to travel 40% of the year

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.