A&K Tailor Made Sales Assistant

3 weeks ago

Downers Grove, United States Crystal Cruises Full time
Job DescriptionJob Description

Position Summary
The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.


Responsibilities and Accountabilities

  • Provide sales support to Travel Consultants as assigned.
  • Maintain A&K service and communication standards.
  • Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.
  • Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
  • Create and format proposals from routings or custom itineraries as provided by DMCs utilizing
    itinerary “blocks” or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
  • Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control
  • Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties
  • Monitor TC Mailboxes for operational actionable items on a daily basis
  • Prepare personalized documents
  • Create special inclusions in collaboration with the Travel Consultant
  • Research competitive online pricing
  • Coordinate and drive updates with the Travel Consultant on all reporting
  • Collaborate with Travel Consultant when gaps in services are identified
  • Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.
  • Assist Guest Relations when post-tour issues require investigation into historical documentation
  • Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors
  • Special projects or other related duties as required.
  • Develop knowledge, skills, and abilities in the areas of:
    • Proper telephone etiquette and sales techniques
    • Writing skills
    • Accounting and costing protocol and procedures
    • Geography
    • A&K DMCs and Third-Party Suppliers


Skills and Abilities

  • ​Strong multi-tasking skills and flexibility required
  • Global Geography and destination knowledge
  • Detail-oriented with excellent organizational skills
  • Accuracy with data entry required
  • Ability to work in a team environment
  • Ability to work independently and within specified deadlines
  • Excellent verbal/written communication skills and phone demeanor
  • Must be proficient with all Microsoft Office applications and Internet search engines
  • Basic Sabre skills preferred
  • Knowledge of Internet search engines
  • Must read/write/speak English

Requirements

Education and Experience

  • Travel School or a college degree preferred
  • High School diploma required
  • Relevant travel industry experience preferred


Special requirements

  • Evening, weekend, and approved overtime may be required

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