Business Development Center Associate

1 week ago


Canton, United States Mitchell Subaru Full time
Job DescriptionJob Description

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for our Business Development Center position. Ideal candidates possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.

Responsibilities:

  • Address customer inquiries on Subaru products and maintenance services. 
  • Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
  • Use all available communication channels to book sales and service appointments.
  • Maintain professional appearance and representation of the organization. 
  • Assist with reception routing of inbound calls to the dealership during high call volume times.
  • Outbound communication to customer about service needs, recalls, etc to drive business
  • Follow up on with customer after visits to dealership.

Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Must have positive outgoing personality and an eagerness to advocate our products and services
  • Ability to build rapport with clients
  • Bilingual skills highly beneficial
  • Ability to work independently on daily tasks
  • Excellent written and verbal communication skills
  • Willingness to collaborate with management to regularly assess and improve processes
  • Availability for every other weekend and second shift coverage
  • Professional appearance and demeanor

Job type: Full-time. Hourly wage plus commission.

Required education: High school diploma or equivalent



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