Transcon Agent Operations Outbound- Second Shift

1 month ago

Bensenville, United States Expeditors Full time
Job DescriptionJob DescriptionCompany Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Scope of Position:  To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities:

Operations:

  • Knowledge to create all Export and/or Import files.
  • Ensure smooth and timely freight process flow.
    • Use Transcon Workflow and Transcon Exception reports daily.
  • Ensure accurate and timely data entry into our operational system.
    • Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
      • CDP/CPU, LKH/LKD, EPU, XK,
    • Ensure shipments are processed accurately same day as FRD.
      • FRD, Routing, Rating, SHI’s, SHR’s, BLP, APR, APT
    • Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
      • BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT
  • Assist with Track and Trace TRANSCON Files and reporting.
  • Warehouse support pertaining to dock checks, validating freight, etc.
  • Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
  • Contribute to new hire operational training.
  • Contribute to maintain good relationships with service providers.
  • Always meet compliance to regulations internal and external in accordance with government regulations.
  • Meet KPI standards in accordance with the Company’s procedures.      
  • Network communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Proactively promote the company’s ten cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Attend branch meetings and accumulate required number of training hours (52).
Qualifications

  • Knowledge of the Chicagoland area.
  • Six months to one-year related experience in Domestic operations.
  • Operations/Industry Knowledge preferred.
  • Excellent oral and written communication skills
  • A proven history of providing exceptional customer service at all levels.
  • Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Excellent organizational skills, time management skills in addition to a professional attitude
  • Great attitude and background based on compliments from customers and coworkers.
  • Strong MS Office skills including Excel, PowerPoint, and OneNote
  • Second shift position  


Additional Information

All your information will be kept confidential according to EEO guidelines.

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