Radiology Reporting Manager

7 days ago

Mesa, United States PHNX Market Admin 201 Full time
Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Radiology Reporting Manager, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

  • Ensuring that the team works in accordance with the approved company operating policies, procedures, practices and methods
  • Supporting the radiology reporting team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
  • Participating in and/or leading various projects, as identified by upper management; projects may have an impact on a single site or be companywide
  • Training, educating, and mentoring staff and other departments on projects, workflows, and processes
  • Providing operations leadership with reporting on turnaround time, process adherence, and escalations
  • Developing and maintaining reporting to meet Service Level Agreements with various partners
  • Collaborate with clinical operation teams with the primary focus of supporting all clinical applications related to radiologist dictations and reporting
  • Work and communicate with radiologists providing RIS support, as needed
  • Work with the Clinical System Solutions Team to implement and adjust workflows to improve efficiencies in case distribution and management
  • Manage all radiologist worklists including but not limited to: All Problem, All Pending Dictation, Critical Results, All Pending, and All Suspended. Escalating concerns as needed
  • Collaborate with Clinical System Solution Teams to test and implement new software and functionalities related to radiologist workflows
  • Present findings and recommendations as part of workflow and software implementation
  • Answers incoming calls in a courteous and professional manner; following established protocols
  • Call referring physicians to assist radiologist with delivering critical results findings, following established protocols.

You Are:

  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

  • Preferred 3 years in Health Care communications, customer service work experience, or Bachelor's Degree in clinical or science-related area.
  • Multi-vendor IS experience with RIS/PACS.
  • Requires excellent communication and presentation skills
  • Requires outstanding leadership and decision-making skills and the ability to work well with a team
  • Excellent analytical and problem-solving skills, clear and effective communication skills, strong planning and organizational skills, adaptability, willingness to relocate and/or travel, and oral fluency in English
  • Effective time management skills, clerical skills, excellent phone etiquette skills, attention to detail and the ability to handle moderately complex assignments under minimal supervision are essential
  • Demonstrate strong customer service, multitasking, critical thinking, persuasion and analytical abilities, with superior communication and interpersonal skill.
  • Able to exercise a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives.
  • Working knowledge of Microsoft Office Products

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