Client Relationship Coordinator

2 weeks ago


Wichita, United States ProHome LLC Full time
Job DescriptionJob Description

The Client Relationship Coordinator will serve as a homeowner & builder/developer primary point of contact throughout the duration of their warranty administration experience. They will work to build and maintain a positive relationship and provide exemplary customer service while committed to constant communication.

Duties/Responsibilities:

  • Serve as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.
  • Respond to customer inquiries, claims & request for service calls.
  • Coordinate subcontractors to meet contractual conditions of performance
  • Prepare reports and document job status and completion.
  • Become and remain proficient on our services and the associated terminology.
  • Plan, organize & officiate builder meetings.


Qualifications:

  • Bachelor’s degree preferred or equivalent combination of education, training, and experience
  • Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines
  • Friendly relationship builder with customer service excellence.
  • Team player who enjoys working with a close-knit team
  • Proficient professional business communication – written and oral
  • Exceptional follow-up, problem-solving and conflict resolution skills
  • Must be able to successfully use a CRM system, internet & office programs


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