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Practice Manager

2 months ago

Memphis, United States University Clinical Health Full time
Job DescriptionJob DescriptionDescription:

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.


Position Summary:

This position is responsible for managing day-to-day clinic and quality engagement operations at multiple sites. Develops and implements work processes to ensure high levels of patient and client satisfaction. Implements scheduling and workflow revenue cycle processes. Ensures support for effective physician practice development. Manages staff schedules and ensures staff effectiveness and development. The Practice Manager will partner with the Vice President of Quality Programs, physician champions, Quality team, and integrative care clinical leaders/staff across the organization to diagnose development opportunities, consult, and deploy performance solutions to improve overall business performance.


Key Results Areas (KRAs):

  • • Develop and maintain the following departmental processes in Addiction Medicine: o Scheduling o Call Queue o Patient Referral o Patient Diagnostics
  • Strong project management skills, with the ability to coordinate, plan, host, and lead
  • Clinic Operations day to day administrative, supervision, and managerial functions in (Addiction Medicine, Quality, and Front Desk sites within UCH)
  • Clinic Scheduling Management (Physician and provider including but not limited to Physicians, Nurse Practitioners, Physician Assistants, and Behavioral Health Specialists).
  • Liaise with faculty, residents, physicians, and chairman on scheduling/scheduling preferences, post-procedure follow-ups, in Addiction Medicine and Family Medicine clinics.
  • Ensure Quality and clinic staff understand and comply with all clinic objectives, performance standards, and OBOT policy and procedures
  • Monitor and evaluate staff performance, provide learning or coaching opportunities, and take corrective action, if necessary
  • Manage annual wellness visits in compliance with quality outcome measures
  • Equipment Effectiveness
  • Supplies Inventory
  • Patient Satisfaction
  • Physician and provider support (Physician Assistants, Nurse Practitioners, Behavioral Health Specialists)
  • Special Projects
  • Staff Effectiveness
  • Staff Development
  • Other duties as assigned
Requirements:

Core Competencies

  • Knowledge of EPIC preferred
  • Knowledge of OBOT Policy and procedures preferred
  • Excellent written, verbal communication, and interpersonal skills
  • Strong problem-solving skills
  • Committed to supporting UCH’s standard of medical excellence
  • Knowledge of insurance plans
  • Flexibility and ability to adapt to an ever-changing environment
  • Ability to multitask and prioritize based on business needs
  • Understanding of health and safety standards in the medical industry
  • Comfortable with discussing others’ concerns and resolving conflicts as they arise

Education & Experience:

  • Bachelor’s degree preferred
  • 2 - 4 years of progressive leadership experience
  • Experience with value-based programming, outreach, and scheduling management