Program Manager

2 weeks ago

New York, United States The New York Public Library Full time
Job DescriptionJob DescriptionDescriptionOverview
The New York Public Library is looking for a talented looking for a Program Manager to join our expanding technology training team and help New Yorkers improve their digital literacy. This position is for someone interested in community development through education. Reporting to the Associate Director, the Manager will supervise a diverse group of technology professionals and support the implementation of strategic initiatives. Additionally, the Manager will support the wider TechConnect department in the design and implementation of new educational offerings.
The NYPL offers technology classes, both online and in-person, at more than 80 libraries across the Bronx, Manhattan, and Staten Island. Topics include MS Office, Internet basics, coding languages, graphic design, 3D printing, audio production, video production, podcasting, and more. 
We are looking for someone we can count on to:
Own:
  • Managing 7 technology professionals
Teach:
  • Best practices to direct reports, adult learners attending TechConnect classes, and support staff looking to upskill to deliver TechConnect programs at their branch
Learn:
  • New and emerging technologies to be incorporated into management of projects and the classroom setting
Improve:
  • Processes for peak efficiency as well as library patrons’ learning experience and knowledge of emerging technologies

Some expectations for this role are that within:
1 month, this person will:
  • Onboard, visit branches, interact with stakeholders including Library Managers, create goals with their manager
3 months, this person will:
  • Contribute to departmental projects and provide instructor-led tech classes as needed
6 months and beyond, this person will:
  • Initiate outreach with potential partners/organizations, identify and provide solutions for gaps in service, and support NYPL initiatives

Responsibilities
As a Program Manager, you will
  • Provide Key Performance Indicator (KPI) reporting monthly
  • Manage daily aspects of the Technology Training Program as determined by Associate Director
  • Create and conduct surveys to evaluate and assess the impact of the programs 
  • Assist with curriculum development
  • Manage retention of students with Technology Instructors
  • Initiate outreach with potential partners and/or organizations to create new opportunities while maintaining existing relationships 
  • Assist with budget management
  • Conduct instructor-led tech classes as needed
  • Travel throughout Manhattan, Staten Island and the Bronx as needed
  • Performs ad-hoc project related duties as required

Required Education, Experience & SkillsRequired Education & Certifications
  • Bachelor’s degree 
Required Experience
  • A minimum of five years of relevant work experience; or an equivalent combination of education and experience
  • Prior experience teaching/instructing/training adults in technology
  • Experience with project or program management
  • Extensive knowledge of Mac and PC platforms
  • Strong aptitude for learning new and emerging technologies quickly
Required Skills
  • Ability to shift gears in a fast-paced environment
  • Ability to work well both independently and collaboratively across many different Library departments
  • Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds; Commitment to diversity and inclusion
  • Familiarity with communities being served, with knowledge and understanding of local needs and resources
  • Demonstrated knowledge of technology and technology trends
  • Outstanding interpersonal and written skills, including listening and communicating authentically and effectively with stakeholders at all levels, including branch staff and external partners
  • Ability to coordinate work with many different external constituencies
Managerial/Supervisory Responsibilities: 
  • Provide support for and professional development to technology professionals
  • Manage schedules of direct reports
  • Facilitate productive internal and external partnerships in conjunction with direct reports
  • Help recruit and retain talent 

More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
  • Be Welcoming and Inclusive
Work Environment
  • Office, branch, computer lab
Physical Duties
  • Light lifting required
  • May require travel within NYC
Pre-Placement Physical Required?
No

Union/Non Union
Non-Union

FLSA Status
Exempt

Schedule
  • 35 hours per week; 10:00 am to 6:00 pm; occasional evenings and weekend shifts required 
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).

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