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Housekeeping Supervisor

3 months ago

Steamboat Springs, United States One Steamboat Place Full time
Job DescriptionJob Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy

Benefits:

Full-time team members have access to:

  • Bi-weekly pay checks
  • On-site parking
  • Employee Referral Rewards
  • Reimbursement assistance on Ski pass / Wellness Recreation
  • PTO
  • 401(k) with company match
  • Holiday Pay
  • Opportunity for gratuities and seasonal Holiday Bonus
  • Medical, Dental, Vision
  • Life and AD&D Insurance
  • STD, LTD
  • Employee Assistance Program (EAP)
  • Local Perks and Benefits

SUMMARY:

This position will assist the Housekeeping Manager along with the Assistant Housekeeping Manager in coordinating staff assignments, training, scheduling, and leading the housekeeping teams.

Looking for Full time team member to work up to 40 hours per week year-round.

Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

  • Be yourself and care genuinely about each interaction you have.
  • Understand that the cleanliness of residence areas is a very important aspect of service levels provided at One Steamboat Place (OSP). We are the first impression people have of the residence and of our high standards.
  • Responsibilities involve cleaning resident units and includes replacing soiled linen and towels, restocking room supplies such as soap and tissues, disinfecting bathroom and kitchen surfaces, dusting, and polishing furniture, removing all trash, vacuuming carpets, and washing any uncarpeted floors.
  • Supervisory tasks include overseeing housekeeping teams, inspecting completed work, correcting deviations from policy or procedure, and upholding cleanliness standards through training and corrective action.
  • Perform opening and closing procedures for the housekeeping department.
  • Maintain consistent and effective flow of communication between shifts among fellow team members.
  • Utilize housekeeping email to communicate all pertinent information regarding operations and personnel.
  • Monitor operations to ensure that staff are following OSP safety rules, standards, and procedures.
  • Meet with owners during their stay to address housekeeping comments or concerns.
  • Ability to resolve varied owner / guest issues, concerns, and requirements.
  • Operate various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
  • Additional tasks include cleaning door glass and interior windows.
  • Responsible for disposal of trash and waste found in resident units.
  • Will be handling various cleaning solvents and chemicals and must comply with all regulations such as OSHA, SDS, State Health Department, etc.
  • Follow instructions on the safe use of germicidal cleaning solutions. All procedures for cleaning solution use will be part of housekeeping staff training.
  • Use safety precautions and always follow instructed chemical use.
  • Assist in the cleanliness and safety of lobbies, entryways, members’ gathering areas, and wine room.
  • Assist in cleanliness of public facilities such as rest rooms, game room, tykes’ room, pool area, and entrances to the building. Stock with supplies as needed.
  • Report any needed repairs immediately to supervisor or the facilities team. Such as: Leaky faucet or toilet, loose tile, broken windowpanes, missing nuts/screws, etc.
  • Adhere to property standards for cleanliness, timeliness, checklists, and training guides.
  • Ability to follow instructions and prioritize tasks with little supervision.
  • Bring all questions, comments, or concerns to the Assistant Housekeeping Manager, Housekeeping Manager, or if necessary, the Director of Facilities.
  • Use safety precautions in all housekeeping services.
  • Contribute effectively to the accomplishment of the team and/or work goals, objectives, and activities.
  • Assist with other duties as requested or assigned.

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

  • High School Diploma / GED; OR an equivalent combination of education, training, and at least 2 years of prior housekeeping experience.
  • At least 6 months of prior supervisory or leadership experience.

Required Knowledge and Skills:

  • In all situations demonstrate Character, Courtesy, Calm and Charm.
  • Good personal hygiene and clean kept appearance.
  • Have a commitment to excellence in tasks.
  • Critical, sound, decision making abilities.
  • Ability to work independently or in a group.
  • Ability to be versatile and switch tasks as needed.
  • Be detail oriented and have follow through or complete each task set or started.
  • Ability to interface in English with owners, members, guests, and other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
  • Ability to learn Paychex Oasis time clock system.
  • Proper use of personal protective equipment and safe handling of cleaning chemicals.
  • Ability to enter times, room numbers, details of tasks on service sheets.
  • Using initiative and independent judgement within established procedural guidelines.

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to use standard cleaning equipment, such as brooms, vacuums, polishers, and cleaning chemicals.
  • Stamina to stand, walk, push, pull, stoop, squat, and bend for extended periods of time.
  • Agility to perform services over an extended period (usually 8-hour shift).
  • Must be able to work until all daily duties are complete, even if this means working more than 8 hours in one shift.
  • Must frequently lift, carry, and/or move up to 25-50 pounds.
  • Must occasionally lift, carry, and/or move up to 50-75 pounds.
  • Must be able to maintain a fast efficient pace.
  • Hearing and speech to communicate in person, on the radio, or over the telephone.

Work Environment:

  • While performing the duties of this job, the noise level in the work environment is usually low to moderate.
  • Winter Season – exposure to outside weather conditions.
  • Requires working in dusty and dirty areas.
  • Must be able to clean up human body fluids and waste, as required.
  • Typical shifts are 8 hours, shifts may vary (days, weekends, holidays). (Earliest shifts start times usually 7:30-8:00 a.m., shifts usually end by 5:00 p.m.)