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Network and Technical Support Engineer

2 weeks ago

Jackson, United States Novalink Solutions LLC Full time

Job DescriptionJob Description

PROJECT DETAILS

The State of Mississippi Department of Education (MDE) is seeking qualified vendors to provide network and technical support services on a statewide basis to local schools and school districts.

MDE believes these services are an important part of fulfilling the State Board of Education’s responsibility to support school districts in their mission to educate children. As published in the Mississippi State Board of Education Policy Manual under Section 102 Responsibilities of the Mississippi Board of Education, “The Board also regulates all matters arising in the practical administration of the school system not otherwise provided for.”

Mississippi school districts are required to use several software applications implemented by MDE; therefore, MDE desires a mechanism to assist school districts in maintaining stable technology infrastructure.

JOB DESCRIPTION

SCOPE OF WORK

The following is a range of anticipated tasks to be performed:

· Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.

· Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.

· Make recommendations for modifications and enhancements to networks.

· Assist in developing criteria for utilization of network monitoring software.

· Assist in developing methods and criteria for network traffic data collection and analysis.

· Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.

· Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.

· Provide assistance in managing e-mail servers, including archival of e-mail and spam management.

· Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.

· Provide assistance with server upgrades and consolidation.

· Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.

· Support and troubleshoot video conferencing solutions.

· Assist school districts during their long-range technology planning efforts.

· Provide network security assessments.

The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.

REQUIRED DEGREE

Bachelor’s degree

REQUIRED CERTIFICATION(S)

· Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus

· Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)

· Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration

REQUIRED SKILLS/EXPERIENCE

# YEARS

Microsoft Active Directory 2012 R2 (or higher) experience

2 years

Microsoft Exchange 2013 (or higher) experience

2 years

Microsoft Server 2016 (or higher) experience

2 years

Routing and switching experience

3 years

Google G Suite and/or Microsoft Office 365

2 years

Microsoft Azure Active Directory and Intune

2 years

Experience implementing audio-visual communications (video conferencing) using H.323 protocol

1 year

Experience developing and delivering technical training in a classroom setting

2 years

Project management experience for hardware and software implementation projects

2 years

WAN, LAN and network design experience, including development of layouts and specifications

2 years

Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)

3 years

Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration

3 years

Microsoft Windows 10 and 11 experience

6 months

Mac OS 10.11 or higher

2 years

Microsoft SQL Server 2012 or higher

2 years

Server and workstation virtualization experience

3 years

Firewall configuration experience

3 years

Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc.

2 years

Experience in setting up and managing a web filter for devices on and off campus

2 years

Experience in implementing remote support solutions for devices on or off campus

2 years

Wireless/Wi-Fi Networking Experience

2 Years

Ability to interact with functional users and technical staff regarding business and information technology needs