Systems Support Engineer

4 weeks ago


Jackson, United States Randstad Digital Full time

We are seeking a Systems / Network Support Engineer with at least two years of technical support experience to provide network and technical support services on a statewide basis to local schools and school districts. This is an in-person / on-site position based in Jackson, Mississippi that will require travel to school districts across the state from Biloxi to Olive Branch.


Travel requirements:

  • There will be regular travel. Overnight stays and meals associated with overnight stays are reimbursed. No other reimbursements. Mileage is not reimbursed.


The following is a range of anticipated tasks to be performed:

  • Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
  • Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
  • Make recommendations for modifications and enhancements to networks.
  • Assist in developing criteria for utilization of network monitoring software.
  • Assist in developing methods and criteria for network traffic data collection and analysis.
  • Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
  • Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
  • Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
  • Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
  • Provide assistance with server upgrades and consolidation.
  • Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
  • Support and troubleshoot video conferencing solutions.
  • Assist school districts during their long-range technology planning efforts.
  • Provide network security assessments.


Education requirements:

  • Bachelor's degree required


Skills (not all requirements):

  • Microsoft Active Directory 2012 R2 (or higher) experience
  • Microsoft Exchange 2013 (or higher) experience
  • Microsoft Server 2016 (or higher) experience
  • Routing and switching experience
  • Google G Suite and/or Microsoft Office 365
  • Microsoft Azure Active Directory and Intune
  • Experience implementing audio-visual communications (video conferencing) using H.323 protocol
  • Experience developing and delivering technical training in a classroom setting
  • Project management experience for hardware and software implementation projects
  • WAN, LAN and network design experience, including development of layouts and specifications
  • Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)
  • Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration
  • Microsoft Windows 10 and 11 experience
  • Mac OS 10.11 or higher
  • Microsoft SQL Server 2012 or higher
  • Server and workstation virtualization experience
  • Firewall configuration experience
  • Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc.
  • Experience in setting up and managing a web filter for devices on and off campus
  • Experience in implementing remote support solutions for devices on or off campus
  • Wireless/Wi-Fi Networking Experience
  • Ability to interact with functional users and technical staff regarding business and information technology needs
  • Ability to listen and solve problems
  • Ability to create and maintain documentation
  • Ability to quickly and efficiently manage multiple tasks and projects
  • Ability to effectively work with team members in multiple geographic locations throughout Mississippi


Preferred certifications:

  • Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus
  • Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)
  • Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration

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