Executive Account Manager III
2 months ago
- Manage new account transition after initial implementation and promote subsequent growth
- Frequent interaction with assigned clients, including but not limited to managing their products, proposals, technology needs and more, with prompt follow-up on client requests
- Operate as the lead point of contact for all matters specific to the client
- Build and maintain strong, long-lasting co-worker and client relationships
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors
- Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews
- Forecast and track key account metrics to develop and oversee client retention campaigns; learn and recognize triggers based on client behavior and engage with clients who request to terminate or downgrade service
- Identify and grow opportunities within account and collaborate with Sales Department to ensure growth attainment for assigned accounts
- Assist with all client issues and provide escalation, as needed
- Manage year-end pricing changes and contract renewals
- Professional appearance and demeanor
- Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
- Work onsite at Path-Tec, LLC between hours of 8:00 am - 6:30 pm Monday thru Friday - shifts may vary within these operational hours
- Limited travel may be required if/as needed
- Other duties as assigned
- 3+ years of account and project management experience or relevant work experience with problem-solving, critical thinking, and decision-making skills
- 3+ years of Path-Tec or related industry experience
- Proficient in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
- Demonstrated communication proficiency; able to effectively present and credibly influence at all levels of the organization
- Sales-oriented professional who values productivity and client engagement
- Experienced in delivering client-focused solutions, based on client needs
- Exceptional listening, problem-solving, and presentation skills
- Excellent verbal and written communication skills
- Manage multiple tasks, while maintaining organization and timely completion of projects
- Detail orientated with low error levels, while working under pressure in a fast-paced environment where re-prioritization is frequent and necessary to maintain client confidence and to preserve Path-Tec’s exemplary reputation
- Bachelor’s degree preferred (particularly in related field) or equivalent work experience
- All prospective employees must pass a background and drug check
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