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Accounts Receivable Analyst
4 months ago
General Summary:
Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service. Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.
Essential Job Functions:
- Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.
- Review and process customer credit holds/releases.
- Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.
- Contacting customers via phone or email to secure payment or payment commitment on past due invoices.
- Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.
- Make new customer credit approval decisions and existing customer credit hold decisions.
- Develop and maintain positive relationships with customers and internal team.
- Customer payment processing/application.
- Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.
- Identify and implement processes/activities to reduce occurrence of invoice discrepancies.
- Participate in special projects and process improvement initiatives.
Supplemental Job Functions:
- Provides and supports a positive work environment.
- Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.
- Participates in corporate on-boarding and orientation programs.
- Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required:
- High School Diploma (Required), Associate’s degree in accounting or finance preferred.
- Previous Accounting experience.
- 2+ years of Accounts Receivable/Collections experience preferred.
- Excellent customer service attributes.
- Basic PC Skills and previous experience using Excel.
- Good decision-making, negotiation and problem-solving skills.
- Detail oriented, highly organized with excellent time management skills.
- Ability to work in a fast-paced environment.
- Strong interpersonal skills necessary to effectively work with associates, customers, and management team.
- Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.
Working Conditions:
- Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies.
- Physical dexterity needed to bend, stretch, lift and reach.
- Ability to sit or stand for extensive periods throughout the day.
- Ability to perform basic office tasks using standard office equipment.
- Ability to use a keyboard and computer.
Exotic is an EEO and drug free Employer.
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