Quality Assurance Inspector

4 weeks ago

Houston, United States Primary Arms Full time
Job DescriptionJob DescriptionThe Quality Assurance Inspector is responsible for performing duties on a professional level and works closely with Leads, Supervisors, and Managers. This position predominantly carries out responsibilities in the following functional areas: handles all aspects of customer communication, the product inspection process, and quality assurance of products returning to inventory.

This is a full-time position with predominantly daytime hours. Some non-standard work shifts may be required.Responsibilities and Duties
  • Maintain a positive, empathetic, and professional attitude toward employees and customers.
  • Practice, uphold, and teach core Primary Arms expectations and procedures for an excellent customer service experience.
  • Respond to agent and customer interactions in person, or by phone, email, and chat about product issues and return resolution.
  • Keep accurate and detailed records of customer interactions, transactions, comments, and complaints.
  • Address product questions using applicable tools (e.g., NetSuite, PrimaryArms.com, and manufacturer websites).
  • Work with Receiving Team to unload and sort incoming packages.
  • Inspect all incoming customer returns.
  • Determine disposition of returned products.
  • Prepare products to return to inventory.
  • Review returns sent to accounting for processing.
  • Contacts customers regarding PA optics warranty results and resolutions.
  • Assists Government Sales team with inspection of items returned from agencies.
  • Assists in the inspection of problem products in the Distribution Center.
  • Other duties, as assigned within the Primary Arms Team.
Skills and Qualifications
  • Always advocates for Primary Arms customers
  • Professional & pleasant demeanor
  • Product Knowledge
  • Strong attention to detail
  • Ability to spot emerging product issues and decisively act upon them
  • Ability to multitask
  • Accountability
  • Dependability
  • Exemplary attendance
  • Strong work ethic
  • Ability to handle pressure
  • PC proficiency/ Technology skills
  • Ability to work as an integral part of a team
  • Ability to meet deadlines and follow through on multiple tasks
  • High degree of productivity
  • Ability to maintain a high level of accuracy
  • Does not guess regarding customer inquiries
  • Takes time to give complete and thorough answers
  • Seeks the best outcome for each customer concern
  • Listens and reads carefully to ensure that agent and customer inquiries are properly, completely, and accurately addressed
  • Exceptional interpersonal communication skills
  • Fully complies with and implements all instructions
  • Immediately addresses and/or reports any customer service incidents or dissatisfied customers to management

Please note that this job description is not a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may be revised at any time with, or without notice.
 

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