Customer Support Specialist

2 weeks ago

Altoona, United States Interim Healthcare Full time
Job DescriptionJob DescriptionOur Customer Support Specialist has been called to care in their own unique way. As part of the Interim HealthCare’s Customer Support Center team, you will provide positive customer experiences by answering incoming calls, after hours, in a timely and efficient manner to support operations throughout the company.

Remote position, but must reside in Altoona/State College area.

Our Customer Support team is focused on patient care through after hour calls to support our entire five state franchise (Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia).

  What we offer our Customer Support Specialist:   

  • Competitive compensation, benefits, and incentives 
  • Truly flexible scheduling – a dedication to work/life balance - Full time
    • Full-Time Weekdays 2nd shift (4p-12a) and every other weekend (8a-8p)
  • A team environment with a focus on community service   
  • Daily Pay Option Available 

   Excited to hear more? Apply Below.   

  Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you’ll change lives every day.   

  As a Customer Support Specialist, you will:   

  • Actively listen and probe callers in a professional and timely manner to determine purpose of the calls.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience.
  • Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
  • Have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
  • Effectively work with others and promote teamwork to generate positive and creative results.

To qualify for a Customer Support Specialist with us, you will need:   

  • Ability to work 2nd shift and every other weekend.
  • High school diploma
  • One (1) year experience in customer service
  • Quite remote work setting
  • Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
  • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
  • Proficient in software programs and be able to navigate between computer systems.
  • Ability to sit in front of computer for long periods of time.
  • Travel is required for training and onsite orientation

At Interim HealthCare, our patients deserve the very best – that’s why we focus on each individual’s needs in the comfort and dignity of their home. Through nursing, personal care, therapy, case management, and countless specialized services, we bring quality care where it’s needed most. We’re called to care so that family members can be just that.  

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  

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