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Application Engineer/Technical Support Engineer

3 months ago

Fremont, United States Zerova Technologies USA LLC Full time
Job DescriptionJob DescriptionSalary:

About Us:

 

Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.

 

As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.

 

Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.

 

Responsibilities:

  • Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.
  • Conduct problem analysis and identify issues of varying complexity.
  • Effectively manage escalations and critical customer situations.
  • Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.
  • Deliver Root Cause Analysis (RCA) reports for each technical support case.
  • Capable of replacing various components within an EVSE station.

Desired Characteristics:

  • Proficiency in reading block/wiring diagrams.
  • Self-motivated and proactive.
  • Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.
  • Experience in updating firmware for Linux kernel devices.
  • Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).
  • Excellent written and verbal communication skills.

Qualifications:

  • Minimum of 1+ years of experience in technical support or troubleshooting.
  • Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.
  • Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.
  • Ability to handle and resolve field-related issues to minimize downtime.
  • Strong communication skills, capable of conveying complex concepts clearly and concisely.
  • Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.
  • Willingness to travel domestically up to 10%.

Education Requirements:

  • Bachelor’s Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience

Other Requirements:

  • Ability to lift up to 50 pounds.

Benefits:

  • 401(k) matching
  • FSA accounts
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off

 

Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.

 

Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.