![Duke Manufacturing](https://media.trabajo.org/img/noimg.jpg)
Call Center Manager
4 weeks ago
Job Summary:
The Call Center Manager is responsible for overseeing the daily operations of Duke's call center, ensuring the highest level of customer satisfaction, managing the performance of a team of call center agents, and implementing strategies to enhance operational efficiency. The ideal candidate will have strong leadership skills, a customer-focused mindset, and the ability to drive continuous improvement
Job Responsibilities:
Operational Management
- Oversee the daily operations of the call center, ensuring smooth and efficient service delivery.
- Monitor and manage call center performance metrics, including call volume, response time, customer satisfaction, and agent productivity.
- Ability to diagnose and resolve equipment operational / functionality
- Develop and implement operational procedures and policies to enhance service delivery and operational efficiency.
- Ensure compliance with company policies, industry regulations, and quality standards.
Team Leadership
- Recruit, train, and manage a team of call center agents, providing ongoing coaching and development.
- Conduct regular performance evaluations and provide feedback to enhance agent performance.
- Foster a positive and motivating work environment, promoting teamwork and high morale.
Customer Support
- Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
- Analyze customer feedback and call center data to identify trends and areas for improvement.
- Technical understanding of Duke equipment and troubleshooting processes
- Familiarity with Duke's manufacturing operations
- Understanding of the customers operational environment
- Implement strategies to improve customer satisfaction and loyalty.
Reporting and Analysis
- Prepare and present regular reports on call center performance, including key metrics and improvement initiatives.
- Use data analytics to identify opportunities for process improvement and cost reduction.
- Develop and manage the call center budget, ensuring cost-effective operations.
- Providing feedback / input to the QAB process around equipment performance gaps
Technology and Innovation
- Evaluate and implement call center technologies and tools to improve efficiency and customer experience.
- Stay updated on industry trends and best practices, integrating new approaches to enhance call center operations
Essential Job Knowledge, Skills, and Abilities:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience as a Call Center Manager or similar leadership role in a call center environment.
- Strong understanding of call center operations, metrics, and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, develop insights, and implement actionable improvements.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Proficiency in call center software and CRM systems.
- Ability to handle high-pressure situations and resolve conflicts effectively
See Job Description for full details.
Duke is an equal opportunity employer.
-
Call Center Representative
1 day ago
Saint Louis, United States Net Commesh Full timeJob Title: Call Center RepresentativeJob Overview:We are seeking a Call Center Representative to manage customer inquiries, troubleshoot issues, and provide excellent service. The ideal candidate will be an excellent communicator, capable of handling various tasks and ensuring customer satisfaction.Key Responsibilities:Answer incoming calls from customers...
-
Call Center Representative
4 weeks ago
Saint Louis, United States Percepta House Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeDepartment: Customer ServiceLocation: Saint Louis, MOEmployment Type: Full-TimeJob Summary:We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing...
-
Call Center Customer Service Assistant
4 days ago
Saint Louis, United States Percepta House Full time $17 - $26Job DescriptionJob DescriptionJob Title: Call Center Customer Service AssistantLocation: Saint Louis, MOJob Type: Full-TimeDepartment: Customer ServiceReports To: Call Center SupervisorPosition Overview: The Call Center Customer Service Assistant is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and...
-
Call Center Representative
3 months ago
Saint Louis, United States Peoples Family of Corporations Full timeJob DescriptionJob DescriptionSummary: Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines.Essential Duties and Responsibilities:Ensure that proper phone etiquette is adhered to at...
-
Customer Service Representative
3 weeks ago
Saint Louis, United States SP+ Full time $16Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...
-
Customer Service Representative
3 months ago
Saint Louis, United States SP+ Full timeJob DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...
-
Call Center Representative
7 days ago
St Louis, United States Seronda Network Full timeCall Center Representative at Seronda Network Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team. Location: Saint Louis, MO Job Type: Full-time (38-40 hours per week) Salary: $700 to $850 per week Job Description: As a Call Center Representative at Seronda Network,...
-
Call Center Representative
6 days ago
St Louis, United States Seronda Network Full timeCall Center Representative at Seronda Network Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team. Location: Saint Louis, MO Job Type: Full-time (38-40 hours per week) Salary: $700 to $850 per week Job Description: As a Call Center Representative at Seronda Network,...
-
Call Center Representative
6 days ago
St Louis, United States Seronda Network Full timeCall Center Representative at Seronda Network Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team. Location: Saint Louis, MO Job Type: Full-time (38-40 hours per week) Salary: $700 to $850 per week Job Description: As a Call Center Representative at Seronda Network,...
-
Call Center Supervisor
2 months ago
St. Louis, United States Automated Health Systems Full timeAutomated Health Systems, a dynamic healthcare company, is hiring motivated and experienced staff for positions in the St. Louis, MO area. Benefits: Health/dental/vision insurance/401 (k)Employee Wellness ProgramComprehensive and ongoing paid trainingStrong company cultureCareer growth opportunities As the Call Center Supervisor, you will support and lead a...
-
Call Center Representative
5 days ago
St Louis, United States Net Commesh Full timeJob Title: Call Center Representative Job Overview: We are seeking a Call Center Representative to manage customer inquiries, troubleshoot issues, and provide excellent service. The ideal candidate will be an excellent communicator, capable of handling various tasks and ensuring customer satisfaction. Key Responsibilities: Answer incoming calls from...
-
Call Center Representative
3 days ago
St Louis, United States Net Commesh Full timeJob Title: Call Center Representative Job Overview: We are seeking a Call Center Representative to manage customer inquiries, troubleshoot issues, and provide excellent service. The ideal candidate will be an excellent communicator, capable of handling various tasks and ensuring customer satisfaction. Key Responsibilities: Answer incoming calls from...
-
Call Center Representative
4 weeks ago
Saint Charles, United States Asset Driven Full timeJob DescriptionJob DescriptionCall Center Representative Asset Driven is looking for Sales Representatives to join our team. We are an inbound call center. We desire (not required) candidates with a sales background, excellent communication skills who also possess time management skills. Experience not needed, but a plus. Looking for driven and...
-
Call Center Physicians Office, Full Time
4 weeks ago
Saint Louis, United States SSM Health Full timep>Saint Louis University is currently seeking a breast imaging and interventional radiologist to join our breast imaging division. Join an experienced team of 4 breast radiologists in a department of 40 attending radiologists, recognized for its focus on lifelong learning and friendly collaboration. Work with and teach 36 radiology residents - this program...
-
HR Call Center Specialist
4 months ago
St Louis, United States BJC HealthCare Full timeManage HR programs to provide excellent end to end support, with a focused on streamlining processes, automation and development of standard work. Responsibilities Demonstrates broad, generalist knowledge of HR/team programs, such supporting the Empl Call Center Specialist, Call Center, Specialist, HR, Administrative, Healthcare
-
Call Center Representative
3 weeks ago
St Louis, United States EmergencyMD Full timeJob Title: Call Center Representative Department: Customer Service Location: Saint Louis, MO Employment Type: Full-Time Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing information, resolving issues,...
-
Registered Nurse-Triage Call Center Adults
3 months ago
Saint Louis, United States Peoples Family of Corporations Full timeJob DescriptionJob DescriptionBJK People‘s Health Centers is seeking a full-time Registered Nurse to triage patients from our Call Center. This is a great opportunity for an experienced RN with excellent assessment skills with Ambulatory and/or Emergency Room experience. In addition to the duties listed, all opportunities require a passion to serve the...
-
Call Center Representative
4 weeks ago
St. Louis, United States Percepta House Full timeJob Title: Call Center RepresentativeDepartment: Customer ServiceLocation: Saint Louis, MOEmployment Type: Full-TimeJob Summary:We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing information, resolving issues, and...
-
Call Center Agent
1 month ago
Saint George, United States S&S Mechanical Full timeJob DescriptionJob DescriptionDo you have exceptional customer service skills? If so, S&S Mechanical in St. George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their service appointments.We understand the importance of having exceptional staff, which is why we make sure our team members feel...
-
Call Center Representative
1 week ago
Saint Clair Shores, United States Michigan Institute of Urology Full timeJob DescriptionJob DescriptionDescription:Call Center RepresentativeMichigan Institute of Urology Sterling Heights, MI in Lakeside $500 SIGN ON BONUS MONDAY -FRIDAY 40 HOURS NO NIGHTS NO WEEKENDS PAID HOLIDAYS DescriptionGENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices.Under direct supervision, is responsible for...