Call Center Customer Service Assistant
1 week ago
Location: Saint Louis, MO
Job Type: Full-Time
Department: Customer Service
Reports To: Call Center Supervisor
Position Overview: The Call Center Customer Service Assistant is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, patience, and a problem-solving attitude.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls in a professional manner. Address customer inquiries, provide information, and assist with various requests.
- Issue Resolution: Identify and resolve customer issues effectively and efficiently. Escalate complex problems to higher-level support as needed.
- Data Management: Accurately record customer interactions and transactions in the company's database. Maintain up-to-date knowledge of products, services, and policies.
- Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and customer satisfaction.
- Adherence to Policies: Follow company policies and procedures to ensure compliance and maintain high service standards.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using computer systems and software applications.
- Ability to remain calm and professional under pressure.
Job Posted by ApplicantPro
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