Call Center Customer Service Assistant

1 week ago


Saint Louis, United States Percepta House Full time $17 - $26
Job DescriptionJob DescriptionJob Title: Call Center Customer Service Assistant

Location: Saint Louis, MO

Job Type: Full-Time

Department: Customer Service

Reports To: Call Center Supervisor

Position Overview: The Call Center Customer Service Assistant is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, patience, and a problem-solving attitude.

Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound calls in a professional manner. Address customer inquiries, provide information, and assist with various requests.
  • Issue Resolution: Identify and resolve customer issues effectively and efficiently. Escalate complex problems to higher-level support as needed.
  • Data Management: Accurately record customer interactions and transactions in the company's database. Maintain up-to-date knowledge of products, services, and policies.
  • Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and customer satisfaction.
  • Adherence to Policies: Follow company policies and procedures to ensure compliance and maintain high service standards.

Qualifications:

  • High school diploma or equivalent; some college coursework preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in using computer systems and software applications.
  • Ability to remain calm and professional under pressure.


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