Sales Operations Coordinator 3

2 weeks ago


Melbourne, United States Sun Nuclear Corp Full time
Job DescriptionJob Description

The Sales Operations Coordinator is responsible for supporting the sales of Mirion Medical products and services.

Sales Support:

Support the domestic sales team and distributors on creating quotations (as needed), updating the CRM
system, and processing Sales Orders.

  • Customer support including providing order status, answering customer questions, and logistics arrangements
  • Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
  • Respond to software activation requests following CMS Software Activation process and update the CRM accordingly

Operational Focus:

  • Enter approved purchase orders
  • Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
  • Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
  • Support sales operational efforts during product launch process
  • Manage product trade-in during order entry, communicate return material information and follow up with customer
  • Manage the sales loaner inventory, including loaner follow up and retrieval
  • CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
  • Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
  • Accomplish project tasks as assigned by Sales Management

Knowledge, Skills & Abilities:

  • Associate degree in business or related field
  • Familiar with database operation and data entry
  • Customer Service experience desired
  • Professional phone and phone etiquette
  • Ability to communicate fluently in English.
  • Ability to multitask and work under pressure.
  • Possess hands-on knowledge of standard Microsoft Office applications

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