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Customer Relations Coordinator

3 months ago

Latham, United States Graylink LLC Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

**Job Description:**
We are looking for a proactive and customer-oriented Customer Relations Coordinator to join our team. The Customer Relations Coordinator will play a crucial role in managing customer relationships, resolving issues, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, empathy, and a passion for customer service.

**Responsibilities:**
- Serve as the main point of contact for customer inquiries and concerns
- Build and maintain strong relationships with customers through regular communication
- Address customer complaints and issues promptly and effectively
- Coordinate with internal teams to resolve customer problems and ensure satisfaction
- Collect and analyze customer feedback to identify areas for improvement
- Implement strategies to enhance customer loyalty and retention

**Requirements:**
- Proven work experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Ability to empathize with customers and address their needs effectively
- Strong problem-solving skills and attention to detail
- Knowledge of customer relationship management principles

**Qualifications:**
- Experience in customer relations or customer service management
- Familiarity with customer service best practices
- Ability to work well under pressure and in a fast-paced environment
- Strong organizational and time management skills

**Benefits:**
- Competitive salary
- Opportunities for professional growth and career advancement
- Supportive work environment with a focus on teamwork and collaboration