call Center Specialist

1 month ago

Folsom, United States Folsom Chevrolet Full time
Job DescriptionJob DescriptionJob description

Business Development Representative

GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.

This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills.

Specific duties include:

· Handle inbound phone inquiries and web appointment requests from customers

· Navigate through multiple computer applications with speed and accuracy

· Maintain a high level of world class customer service/professionalism to all customers

· Recommend additional products that best suit the customer

· Accept and implement coaching and feedback in order to achieve individual and team performance goals

· Other duties as assigned

Candidate requirements:

· High school diploma or equivalent required

· Previous customer service experience required

· Call center experience highly preferred

· Excellent verbal and written communication skills

· Proficient computer abilities

In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives.

Business Development Representative

Job Title: Business Development Representative

Reports to: BDC Manager

SUMMARY

The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

DUTIES AND RESPONSIBILITIES

· Follow the BDC scripts and guidelines on all inbound and outbound calls

· Ensure that all calls presented are answered promptly and professionally

· Ability to work well under pressure

· Must possess strong organizational skills, time management skills, and the ability to multitask

· Acquire a complete knowledge of service information related to the makes and models of the dealership

· Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software

· Ensure that all information entered into BDC software is consistent and accurate

· Maintain a current knowledge of coupons, direct mail pieces, and recall information

· Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures

· Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance

· Ensure that all outbound calls such as – not limited to – No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner

· Consistently meet the guidelines set for number of activities to be completed daily

· Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel

· Demonstrate the ability to interact effectively with dealer personnel at all levels

· Maintain strict confidentiality of confidential personal information for our customers

· Perform other duties as assigned

· Maintain a professional code of conduct at all times

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Development Representative

Job Title: Business Development Representative

Reports to: BDC Manager

EDUCATION and/or EXPERIENCE

High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems.

REASONING ABILITY

Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required.

NOTE

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments).

Job Type: Full-time

Salary: $15.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Supplemental pay types:

  • Commission pay

Work Location: In person

  • call Center Specialist

    3 months ago

    Folsom, United States Folsom Chevrolet Full time

    Job DescriptionJob DescriptionJob descriptionBusiness Development RepresentativeGROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and...

  • Dental Call Center Representative

    3 days ago

    Folsom, United States Hire Reactor Full time

    About the RoleWe are seeking a highly skilled and motivated Dental Call Center Representative to join our team at Hire Reactor. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients.Key ResponsibilitiesHandle high volumes of inbound calls from patients with professionalism and...

  • Dental Call Center Representative

    5 days ago

    Folsom, California, United States Hire Reactor Full time

    Job OverviewHire Reactor is seeking a highly skilled and motivated Dental Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients.Key ResponsibilitiesCustomer Service: Handle high-volume inbound calls from patients with professionalism and...

  • DENTAL CALL CENTER/Customer Service Representative

    3 months ago

    Folsom, United States Hire Reactor Full time

    Job DescriptionJob DescriptionCall Center Agents needed for our dental call center!Career OpportunitiesRoom for GrowthPaid TrainingCompetitive CompensationTHIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM, CA LOCATION. THIS IS NOT A REMOTE POSITION.Here at Smile Time Dental and Make A Smile, we have a well-established, fast-paced and rapidly growing company...

  • Medical Call Center Representative

    6 days ago

    Folsom, United States Healthy Living Primary Care Full time

    Job DescriptionJob DescriptionAt Healthy Living Primary Care, we pride ourselves on delivering comprehensive and compassionate care that addresses both the physical and mental well-being of our patients. Our dedicated team of skilled family practice and internal medicine doctors, advanced practice providers, therapists, and nutritional life coaches works...

  • Customer Engagement Specialist

    2 weeks ago

    Folsom, United States Folsom Chevrolet Full time

    Job DescriptionPosition: Customer Engagement Specialist at Folsom ChevroletAre you an experienced Call Center Specialist seeking a rewarding role in a dynamic environment? We are looking for motivated individuals to enhance our customer interactions.Company: Folsom ChevroletRole Overview:As a Customer Engagement Specialist, you will be instrumental in...

  • Client Support Specialist

    1 week ago

    Folsom, California, United States System Soft Technologies Full time

    Position Overview: The Client Support Specialist plays a crucial role in delivering outstanding customer assistance within a call center environment. This position focuses on resolving customer inquiries with both technical knowledge and excellent interpersonal skills to guarantee client satisfaction.Key Responsibilities:Ensure consistent attendance and...

  • Client Support Specialist

    2 weeks ago

    Folsom, California, United States System Soft Technologies Full time

    Position Overview: The Client Support Specialist plays a crucial role in delivering outstanding service in a call center environment, addressing customer inquiries with both technical knowledge and strong interpersonal skills to guarantee satisfaction.Key Responsibilities:Ensure consistent attendance and maintain a professional on-site presence.Respond to...

  • Client Support Specialist

    2 weeks ago

    Folsom, California, United States System Soft Technologies Full time

    This is an on-site position.OverviewThe Client Support Specialist plays a crucial role in delivering exceptional customer service within a call center setting. As the initial point of contact for our clients, the Specialist is responsible for effective issue resolution by leveraging technical expertise alongside outstanding interpersonal skills to ensure...

  • DENTAL CALL CENTERCustomer Service Representative

    2 days ago

    Folsom, United States Hire Reactor Full time

    Call Center Agents needed for our dental call center!Career OpportunitiesRoom for GrowthPaid TrainingCompetitive CompensationTHIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM CA LOCATION. THIS IS NOT A REMOTE POSITION.Here at Smile Time Dental and Make A Smile we have a wellestablished fastpaced and rapidly growing company that has been in business for 19...

  • Customer Support Specialist

    2 weeks ago

    Folsom, California, United States Fortuna BMC Full time

    Position Overview:As a Customer Support Specialist, you will be instrumental in providing outstanding customer service in a vibrant call center setting. You will serve as the initial point of contact for our esteemed clients, effectively resolving issues by combining technical knowledge with exceptional interpersonal skills. Your capacity to 'delightfully...

  • Fitness Center Operations Manager

    2 weeks ago

    Folsom, California, United States UFC GYM - Whitestown, IN Full time

    Position Overview:The Fitness Center Operations Manager serves as a key representative of UFC Gym, ensuring that the Membership Specialists deliver an exceptional, energetic, and informative experience for all potential members during their visits.This role involves indirect supervision of the Membership Specialists team, with guidance from the General...

  • Center Coordinator

    3 months ago

    Folsom, United States Vybe Urgent Care Full time

    Job DescriptionJob DescriptionWe’re making great healthcare easy for all. Will you join us? Delivering great healthcare begins with you! That’s because our Center Coordinator is responsible for assisting with the management of all aspects of operations and creating a high-performance culture that puts safety first and drives patient satisfaction and...

  • Anesthesiology Specialist

    2 weeks ago

    Folsom, California, United States Integrity Locums Full time

    Job Title: Anesthesiology SpecialistCoverage RequirementsSeeking coverage for various shiftsWork ScheduleMonday to Friday, No On-Call DutiesOperating HoursStandard hours during the week: 7 AM - 3 PM, 7 AM - 5 PMClinical ResponsibilitiesDiverse case mix including: Obstetrics, Outpatient Procedures, Regional Anesthesia, Joint Replacements, Spine Operations,...

  • Cashier Receptionist, Optic

    3 months ago

    Folsom, United States Kaiser Permanente Full time

    Description: Job Summary:The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position...

  • Family Medicine Specialist

    1 week ago

    Folsom, California, United States Dignity Health Full time

    Position OverviewDignity Health, a prominent healthcare organization, is seeking to recruit a dedicated Physician to join our thriving Family Medicine Department.Key Features:Patient-focused, physician-led care model with support from advanced clinical practitioners and nursing staff.Well-structured telephone call schedule.Access to a 24-hour advice...

  • Emissions Testing Specialist

    1 week ago

    Folsom, United States Tailp[ipes Smog Test Centers Full time

    Job OverviewPosition: Emissions Testing SpecialistJob Type: Full-TimeWe are seeking a dedicated Emissions Testing Specialist to join our team at Tailpipes Smog Test Centers. This role involves conducting emissions tests with a focus on customer interaction and satisfaction.Key Responsibilities:Perform emissions testing with precision and accuracy.Engage with...

  • Surgical Scrub Specialist

    1 week ago

    Folsom, United States USPI Full time

    About the RoleUSPI is seeking a skilled Surgical Scrub Specialist to join our team at Folsom Surgery Center. As a Surgical Scrub Specialist, you will play a vital role in ensuring the highest quality surgical experience for our patients.Key ResponsibilitiesPrepare and maintain surgical supplies, instruments, and equipment for procedures.Assist the surgical...

  • Family Medicine Specialist Opening

    2 weeks ago

    Folsom, California, United States Dignity Health Full time

    Position OverviewDignity Health is seeking dedicated Family Medicine Physicians to become part of our expanding healthcare team. We are committed to delivering exceptional patient care and are excited to welcome new members to our innovative clinic.Key Features:Engage in a patient-focused, physician-led care model with support from advanced practice...

  • Maternal Safety and Quality Assurance Specialist

    6 days ago

    Folsom, California, United States Dignity Health Full time

    About the RoleWe are seeking a highly skilled Perinatal Safety Specialist to join our team at Dignity Health. As a key member of our Perinatal Services department, you will play a critical role in promoting safe care for mothers and babies.Key ResponsibilitiesPerinatal Patient Safety Advocacy: Ensure all care providers on Maternal Child Health adhere to...