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IT Manager
2 months ago
IT Manager
The IT Manager is responsible for overseeing and managing the IT department at Gestalt Community Schools (GCS). The ideal candidate will play a crucial role in ensuring GCS’ technology infrastructure supports and aligns with its business objectives.
Reports to: Chief of Strategy and Operations
Salary: Employees at GCS are provided with a competitive salary. Our salaries are set through a lens of equity, and based on an individual’s skills, education, and years of experience relevant to the role. The salary range for this role is from $65K-$85K.
Job responsibilities include but are not limited to the following:
IT Infrastructure Management
- Oversee the installation, configuration, and maintenance of hardware and software systems, including servers, networks, computers, and other devices.
- Ensure the IT infrastructure is secure and reliable.
- Plan and execute technology upgrades and migrations when needed.
Vendor Management
- Manage relationships with third-party vendors and service providers.
- Monitor vendors to ensure that they’re offering the best possible service and value for business needs.
Technical Support
- Provide technical support to end-users, using hardware, software and network-related issues.
- Establish and maintain service level agreements (SLAs) for IT support services.
- Implement and manage help desk and ticketing systems to track and resolve user issues timely and efficiently.
- Provide training and development for Charter Management Office (CMO), School, and IT staff members to enhance skills and knowledge.
Strategic Planning
- Collaborate cross-departmentally to align IT strategies with overall network objectives and goals.
- Identify opportunities for technology innovation and process improvement to enhance organizational efficiency and effectiveness.
Budgeting and Cost Management
- Prepare cost–benefit analyses when upgrades are necessary.
- Adhere to the IT budget ensuring cost-effective use of resources.
- Monitor expenses, analyze variances and implement corrective actions when necessary.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3-5 years of experience in IT management role; school experience is a plus
- Strong technical expertise in IT systems, networking, and infrastructure.
- Excellent leadership, communication and interpersonal skills.
- Project management skills and the ability to effectively manage multiple tasks and projects simultaneously.
- Certifications (such as ITIL, CompTIA, or PMP) are a plus.