Associate Director of YRS

Title: Associate Director of Youth Residential Services

Location: Beverly, Chicago, IL

Schedule: 2nd Shift (4:00pm-12:30am)

Summary:

Join our team as the driving force behind the management and coordination of our Youth and Residential Services' facilities and drop-in center As the Associate Director, you will lead the way in ensuring safety, emergency preparedness, and risk management. Your individual impact will be measured through the achievement of annual Success Objectives, giving you the opportunity to make a real difference in our programs. If you are a proactive leader with a passion for youth welfare, we invite you to be a part of our team

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance.

Essential Duties and Responsibilities:

• Supervises program managers and supervisors.
• Implements and ensures all licensing and agency standards are being met.
• Collects all pertinent data and provide written reports as requested.
• Provides direct support to all Directors of Youth and Residential Services.
• Participates in on-going staff trainings as requested.
• Creates and updates as needed policies on safety and risk management, such as fire drills, evaluation procedures, etc.
• Ensures that all mechanical safety systems are functioning and up to date, including electronic surveillance, fire alarm and sprinkler systems, smoke detectors, etc.
• Maintains all appropriate documentation, including state fire marshal reports, annual sprinkler test reports, etc.
• Immediately addresses any potential risk or hazardous conditions.
• On call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.
• Reacts to change productively and perform other duties that may be assigned.

Supervisory Responsibilities:

Manages subordinate supervisors of all YRS programs and provide support to those supervisors in managing their direct care staff. The Associate Director is part of a management team that is responsible for the overall direction, coordination, and evaluation of all YRS programs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for both employees and program participants.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and/or Experience:

• Bachelor’s Degree,

• Three years’ experience in staff supervision, and five years’ experience working with youth, with two of those years being with youth in a residential or inpatient setting.

Knowledge/Skills/Abilities (K/S/A):

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens and remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff 24 hours per day, seven days a week; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies program participant feedback, as well as feedback from collaborating agencies; Fosters quality focus in others; Improves processes and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks in a way that ensures coverage at all times; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats coworkers and participants with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Language Skills: Fluency in a second language may be required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Arrangement: This position is on-site.

Work Environment:

• The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
• Generally, in an indoor setting, however, may supervise outside activities and events.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, they may be occasionally exposed to outside weather conditions.
• The noise level in the work environment is moderate to high.

Physical Demands:

• Ability to stand 90% of the time.
• Required to regularly walk, stoop, kneel, and climb.
• Required to regularly use hands to handle or feel and reach with hands and arms.
• Ability to lift/move 40 lbs., independently, and up to 50 lbs. with assistance.
• Required to work regularly with sharp objects.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.