ServiceNow Certified
1 month ago
Phone/Skype Hire. REMOTE
Location: REMOTE
Duration: 12- 24+ months (High Possibility of Further Extensions)
Responsibilities
- Develop ServiceNow ITSM technical implementation and migration plan
- Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table etc) to align with requirements
- Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
- Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
- Create reports for ITSM data in ServiceNow and Microsoft PowerBI
- Review current ServiceNow CSM setup and assist with troubleshooting issues
- Analyzes system performance and adjusts various tuning parameters or code for best performance
- Performs unit test, UAT, stress test scenarios with technical staff Implement on-going enhancements requests
Skills Needed
- Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.
- ServiceNow Certified Implementation Specialist in ITSM Submittal Requirements
- Extensive knowledge of JavaScript
- Familiarity with UI, SQL, HTML and CSS
- Knowledge of XML and structural programming concepts
- Knowledge of ITIL processes
- Experience in developing ServiceNow report
- Experience in ServiceNow Playbook development
- Experience in inbound and outbound data exchange development between
- ServiceNow and other systems via API (REST and SOAP)
- Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable
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