ServiceNow Certified

1 month ago


Monterey Park, United States Software People, Inc. Full time
Job DescriptionJob Description

Phone/Skype Hire. REMOTE

Location: REMOTE

Duration: 12- 24+ months (High Possibility of Further Extensions)

Responsibilities

  • Develop ServiceNow ITSM technical implementation and migration plan
  • Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table etc) to align with requirements
  • Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
  • Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
  • Create reports for ITSM data in ServiceNow and Microsoft PowerBI
  • Review current ServiceNow CSM setup and assist with troubleshooting issues
  • Analyzes system performance and adjusts various tuning parameters or code for best performance
  • Performs unit test, UAT, stress test scenarios with technical staff Implement on-going enhancements requests

Skills Needed

  • Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.
  • ServiceNow Certified Implementation Specialist in ITSM Submittal Requirements
  • Extensive knowledge of JavaScript
  • Familiarity with UI, SQL, HTML and CSS
  • Knowledge of XML and structural programming concepts
  • Knowledge of ITIL processes
  • Experience in developing ServiceNow report
  • Experience in ServiceNow Playbook development
  • Experience in inbound and outbound data exchange development between
  • ServiceNow and other systems via API (REST and SOAP)
  • Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable


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