Senior Engineer, Senior ServiceNow Engineer

1 month ago

College Park, United States University of Maryland Full time

The Senior ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park, serves as a key technical resource for the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.


Primary responsibilities for this position:

* Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.

* Analyze complex business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform

* Customize and configure ServiceNow applications using the platform’s built-in features, such as UI


policies, business rules, data policies, and client scripts. Leverage the ServiceNow platform’s out-of-the-box functionalities and modify them as necessary to meet specific business requirements

* Integrate ServiceNow with other systems and applications to ensure seamless data flow and interoperability. This involves designing and implementing integrations using web services, APIs, and other integration methods including REST, SOAP, or MID Server to connect ServiceNow with external systems

* Follow ServiceNow development best practices and adhere to coding standards and governance guidelines. Maintain documentation of technical designs, development activities, and configuration changes.

* Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements

* Ensure overall ServiceNow availability via good design/best practices, thorough testing, and responsiveness in root cause analysis.

* Partner with leadership to drive towards implementation of the platform roadmap

* Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions

* Reliably estimate work effort for self/team to enable prioritization.


This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.


Minimum Qualifications:


Education: Bachelor’s degree from an accredited college or university.


Experience:

* Four (4) years of professional experience with the full SDLC responsibilities leveraging mature industry languages with at least 3 years of ServiceNow implementation experience.

* Solid knowledge of ServiceNow including: ITSM, CSM, HAM, scripting (client/server, workflows, custom applications, reports, Integration Hub, client and server APIs (SOAP, REST), Portals (Angular).

* Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.



Knowledge, Skills, and Abilities:

* Strong written and oral communication skills.

* Ability to lead presentations with small to medium sized groups.

* Able to organize and provide direction to junior staff members.

* A demonstrated commitment to customer service.

* Provides leadership and helps bridge the gap between team manager and team members on technical topics.

* Ability to effectively manage workload and delivery assignments on time.

* Skilled in the use of office productivity software such as Office 365 or Google Workspaces.


Preferences:

* Bachelor’s Degree in Computer Science or a related technical discipline.

* Higher Education Industry Experience.

* 5+ years of experience administering or developing within a large scale implementation of ServiceNow.

* Experience in Java, Java Script and HTML.

Additional Certifications:

* ServiceNow Certified Application Developer (CAD)

* ServiceNow Certified System Administrator (CSA)


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