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NFS Senior Technical Support Analyst

1 month ago

Cleveland, United States US Tech Solutions Full time
Job DescriptionJob Description:
  • Top 3 things manager is looking for in candidate.
  • Reliable, OnTime, Quick Learner, Basic Computer Technical skills, ability to troubleshoot computer problems and follow technical documentation instructions.
  • This individual must be clean cut, dress upper business casual and able to converse easily with Senior Leadership positions.
Senior Technical Analyst
  • As a Senior Technical Analyst at company, you'll leverage your functional expertise to partner with leadership and drive technical support services for enterprise processes and technology. Your role will involve resolving support requests, ensuring customer satisfaction, and maintaining continuous service delivery.

Responsibilities:
  • Proactively monitor and complete work requests to ensure quality and timely delivery.
  • Perform troubleshooting for escalated tasks before seeking assistance.
  • Engage directly with partners to gather additional information as needed.
  • Participate in continuous improvement initiatives, including process simplification and automation.
  • Analyze available data, identify gaps, and resolve moderately complex problems.
  • Escalate issues that could pose risks to the bank.
  • Adhere to companies Policies and Standards, escalating exceptions or violations.
  • Take the lead and utilize a wider network of technology resources.
  • Develop a deeper understanding of responsibilities across other technology teams.
  • Be a trusted partner to the lines of business (LOBs) we support.
  • Embrace mentorship and training opportunities.
  • Apply continuous learning to your work.
  • Share your perspective on companies processes and trends.
  • Schedule, coordinate, and facilitate strategic meetings with team members, peers, and vendors.
  • Gather and analyze metrics to monitor product, process, and environment health.
  • Collaborate with other departments on enterprise performance metrics.
  • Set and update documentation standards for products, processes, and environments.

Required Skills:
  • Minimum of 2 years of technical experience (specific technology expertise may vary).
  • Possess an associate's degree in computer science and/or business, or the work experience equivalent
  • Work within a customer oriented, positive team environment
  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
  • Provide support on single projects and initiatives within scope, budget and timeline
  • Track corporate IT assets throughout computer lifecycle
  • Install, support, and maintain desktop applications
  • Provision applications using Microsoft System Center Configuration Manager (SCCM)
  • Support desktop and mobile operating systems
  • Configure, troubleshoot, and repair hardware

Essential Job Functions
  • Engage in the support of companies computer platforms at corporate, campus and data center locations.
  • Provide high level of customer service to company's internal client base
  • Effectively communicate with the end user
  • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
  • Complete work on assigned tickets within SLA
  • Use industry standard concepts, practices, and procedures
  • Rely on documented and established guidelines to perform the functions of the job
  • Communicate using excellent grammar and listening skills
  • Work closely with team and produce clear documentation
  • Learn new things and adapt to new procedures
  • Provide audio\visual support

Training Provided
  • Training will be provided when appropriate

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.