Dining Services Director of Operations

Overview:

Who We Are

Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and developing team members at every level.

Our Company Purpose & Values

Our Purpose is Fostering Fulfillment In Communities.

Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace.

Who You Are

You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day.

What We Offer

HCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.

• Benefits - FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.
• Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG
• Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health. 
• Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities
• Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
• Paid - Holidays and Vacation for eligible employees.
• Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
• Nationwide Opportunities - Transfers are available Nationwide – great for active Military and Family

Keeping You Safe

• The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority. 
• Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions. 
• COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers.

Why HCSG

At HCSG, you will find a fulfilling, collaborative, committed, stimulating, and structured environment to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed

Position Summary

• Director of Operations -  Responsible for managing multiple District Managers and accounts in an assigned territory according to policies and procedures and federal/state requirements. Able to perform the job assignments of district managers, account managers, and all front-line staff as necessary. 
• Training & Development - Provides leadership, support, and guidance to ensure staff meets Dining Services quality standards, inventory levels, food safety guidelines, and customer service expectations. Weekly building tours with District Managers to assess work quality using QCIs for documentation purposes.
• Reporting - Maintains accurate income and expenditures, supplies, food, personnel, and equipment records. Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary.
• Communication - Acts as liaison between building District Manager, Account Manager, Administrators, and HCSG staff. Communicates all directives effectively to managers from administrators and HCSG operational leadership.
• Safety - Utilize protective gear in all appropriate functions. Knowledgeable in training safe and proper mixing and cleaning solutions while adhering to all safety precautions. Addresses equipment/cleaning product needs and or malfunctions in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is always achieved. Follow proper reporting, isolation, and handwashing procedures/techniques. Able to lead training, quality control procedures, and in-servicing of housekeeping staff. 
• Professionalism - Consistently maintains a professional demeanor and ethical standards consistent with promoting a positive image.
• Business Development - Regularly markets HCSG services to prospective clients, generating net profits.
• Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.
• Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.
• Travel - Up to 90% of Travel is required for account/facility visits and participation in regional activities.

Qualifications

• Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.
• Bachelor’s degree in management or related field preferred. 
• Extensive relevant work experience (5+ years) with a proven track record of success at the District levels may be grounds for consideration.
• Two years of experience in dining and nutrition services in a healthcare environment and personnel supervision are required.
• Specialized training in Dining Services management and nutrition is desirable.
• Must be able to complete regulatory compliance courses (sanitation and safety) and identify issues and implement necessary changes.
• Capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical, and communication skills.
• Successfully developed and delivered initiatives that have resulted in sales and profit growth.
• Proven track record of driving change and teaching & motivating individuals to develop & implement new ways of thinking and doing business.
• Successful P&L and budgetary management skills 
• Exceptional organizational and time management skills with a proven track record of growing accounts.
• Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
• Basic computer skills, including web-based reporting.
• Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. 
• Must be able to perform routine, repetitive tasks continuously.
• Must be able to work around food and cleaning products.
• Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
• Intermediate or above computer skills, with the ability to learn new software programs instituted by HCSG.
• Willingness to relocate and live in the assigned market.

HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.