CSR Supervisor

3 weeks ago

Garden City, United States Apple Bank Full time
Job Description

Garden City, New York
Salary range: $29.67/hr - $38.47/hr

The Digital Branch Customer Service Supervisor oversees the day-to-day activities of Apple Bank’s Digital Branch Customer Service Representatives (CSRs) by providing exemplary customer service and ensuring that all new account reviews processed in the Digital Branch conform to our onboarding procedures and that the CSRs operate in a manner that is consistent with the policies/procedures of the Bank. The incumbent provides instruction and training to CSRs, delegates, and oversees daily work assignments, prepares schedules, maintains records, evaluates employee performance, and analyzes new account reports. This position is responsible for performing duties related to both deposit growth and operations., , . The Digital Branch Customer Service Supervisor also has the ability to carry out various functions in the absence of the Digital Branch Manager, including, but not limited to the review and decisioning of daily check markers, ACH rejects, and large dollar images.

The successful candidate must have exceptional verbal and written communication skills to perform customer outreach and advanced knowledge of computer systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Oversee the performance of Customer Service Representatives, and that transactions are being processed in accordance with internal policies and procedures;
  • Delegate daily work assignments, prepare schedules, and maintains records/departmental files; provide leadership to the CSR staff
  • Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals.
  • Mentor newly hired CSRs, imparting knowledge regarding products and services that Apple Bank has to offer.
  • Serve as a contact for client problem resolution.
  • Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
  • Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection.
  • Refer customers to a licensed representative of ABS Associates of NY, Inc. when appropriate.
  • Access electronic financial information to answer questions related to specific accounts.
  • Conduct weekly sales, service, and product knowledge meetings.
  • Comply with regulatory, security, and audit policies and procedures; adhere to Bank’s Code of Conduct.
  • Maintain operational controls to ensure safety and security of client and Bank assets.
  • Build or maintain technical and professional knowledge by attending educational workshops and training.
  • Perform other duties as assigned.

SKILLS, EDUCATION, & EXPERIENCE

  • High School Diploma or GED required; Bachelor’s degree preferred.
  • 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations.
  • 1+ years of supervisory experience required.
  • Proven history of leveraging financial products and services that provide value to the client. 
  • Possess strong technical skills and experience to operate teller software and other bank-related computer programs.
  • Proficiency in Microsoft Word & Excel required.
  • Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
  • Excellent interpersonal and communication skills (verbal + written).
  • Comprehensive knowledge of interest calculations for use in dividend adjustments.
  • Advanced knowledge of new account operations, including CIP and BSA requirements. 
  • Thorough knowledge of Apple Bank's rules and regulations governing accounts and services required.
  • Display sound judgment, as well as discretion when utilizing confidential information. 
  • Strong analytical skills and creative problem solver.
  • Ability to work weekends and extended hours or at neighboring branch locations when needed.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

  • Customer Support Operations Manager

    1 week ago

    Garden City, Michigan, United States Apple Bank Full time

    Job OverviewThe Customer Service Supervisor for the Digital Branch plays a crucial role in managing the daily operations of the Customer Service Representatives (CSRs) at Apple Bank. This position is responsible for ensuring that exceptional customer service is delivered while adhering to the bank's onboarding procedures for new account reviews. The...

  • Customer Support Operations Manager

    2 weeks ago

    Garden City, Michigan, United States Apple Bank Full time

    Position OverviewThe Customer Service Supervisor is responsible for managing the daily operations of the Digital Branch's Customer Service Representatives (CSRs) at Apple Bank. This role focuses on delivering outstanding customer service while ensuring compliance with the bank's onboarding procedures and operational policies. The Supervisor will provide...

  • Customer Service Team Leader

    2 weeks ago

    Garden City, Michigan, United States Apple Bank Full time

    Position OverviewThe Customer Service Supervisor at Apple Bank plays a pivotal role in managing the daily operations of the Digital Branch Customer Service team. This position is essential in ensuring that our Customer Service Representatives (CSRs) deliver outstanding service while adhering to the bank's policies and procedures. The supervisor is...

  • Supervisor - OCD

    4 months ago

    Bossier City, United States YoungWilliams Full time

    SUMMARY OF POSITIONThe Contact Center Supervisor provides leadership and direction to a team of Customer Service Representatives by providing daily supervision, training, and work direction to staff. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately. Further...

  • Supervisor - OCD

    4 months ago

    Bossier City, United States YoungWilliams PC Full time

    Job DescriptionJob DescriptionSUMMARY OF POSITIONThe Contact Center Supervisor provides leadership and direction to a team of Customer Service Representatives by providing daily supervision, training, and work direction to staff. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved...

  • Receivables Operations Supervisor

    2 weeks ago

    Culver City, California, United States TOMS Full time

    About TOMS:TOMS is dedicated to enhancing lives. By engaging with TOMS, you contribute to providing access to essential mental health resources for countless individuals in need.Position Overview:The Receivables Operations Supervisor acts as a vital support for the Controller, Sales Team, and Customer Service Representatives (CSRs). This role involves...

  • Customer Support Team Leader

    2 weeks ago

    Kansas City, Missouri, United States Jarbo Full time

    Overview of the Role:The Customer Support Team Leader is responsible for overseeing and guiding a dedicated group of Customer Service Representatives (CSRs) in the daily functions of our contact center. This role involves supporting CSRs post-training by monitoring their performance, documenting progress, addressing inquiries, and providing continuous...

  • Taxpayer Support Specialist

    6 days ago

    Bossier City, Louisiana, United States YoungWilliams Full time

    Job SummaryThe Customer Service Representative (CSR) represents the Louisiana Department of Revenue (LDOR) as a representative of YoungWilliams. The CSR provides timely and accurate information to the taxpaying public and tax practitioners as it relates to taxes and fees administered by the Louisiana Department of Revenue as set forth by tax laws, rules,...

  • Customer Service Representative, LA Department of Revenue

    2 months ago

    Bossier City, United States YoungWilliams Full time

    Summary of PositionThe Customer Service Representative (CSR) represents the Louisiana Department of Revenue (LDOR). The CSR provides timely and accurate information to the taxpaying public and tax practitioners as it relates to taxes and fees administered by the Louisiana Department of Revenue as set forth by tax laws, rules, regulations, and policies. The...

  • Customer Service Representative

    3 weeks ago

    Oklahoma City, United States Taylor Corporation Full time

    Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to...

  • Customer Service Supervisor

    2 weeks ago

    Bossier City, Louisiana, United States YoungWilliams PC Full time

    Job OverviewThe Lead Customer Service Representative plays a crucial role in delivering exceptional service to both internal and external clients. This position is responsible for managing complex inquiries and ensuring that all customer interactions are handled with professionalism and care.Key ResponsibilitiesRespond to incoming inquiries from customers...

  • Customer Service Representative

    3 months ago

    Kansas City, United States David's Bridal Full time

    **Customer Service Representative** NOW HIRING Location MO - Kansas City Area Store Hourly Careers Category Retail - Customer Service Share this role: The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic and professional approach, to deliver a consistent...

  • Customer Service Representative

    3 weeks ago

    Oklahoma City, United States Cbtxonline Full time

    JOB SUMMARY: A CSR II must demonstrate increased knowledge and skills in order to meet customer expectations of service and professionalism whether in person or on the phone, assisting in a variety of checking, savings, and credit account transactions, as well as customer services such as sales of Official checks, money orders, CBTx gift cards, travel...

  • Receiving Clerk

    2 months ago

    City of Industry, United States EFP Staffing Full time

    Job DescriptionJob DescriptionGrowing meat processing / distribution warehouse located in city of Industry looking to hire a Receiving Clerk on their 2nd shift.Monday - Friday2:30pm - 11pmMust be open to work overtime & weekends as neededResponsibilities:Ensuring that all orders, Shipping and receiving documents are completed accurately and done in a timely...

  • Receiving Clerk

    2 weeks ago

    City of Industry, United States EFP Staffing Full time $22

    Job DescriptionJob DescriptionGrowing meat processing / distribution warehouse located in city of Industry looking to hire a Receiving Clerk on their 1st shift.Monday - Friday6am - 2:30pmMust be open to work overtime & weekends as neededResponsibilities:Ensuring that all orders, Shipping and receiving documents are completed accurately and done in a timely...

  • Customer Service Representative, LA Department of Education

    4 weeks ago

    Bossier City, United States YoungWilliams Child Support Services Full time

    Summary of Position The Customer Service Representative (CSR) represents the Louisiana Office of Teaching and Learning, Division of Early Childhood Operations. They provide outstanding customer service to both internal and external customers by professionally answering all customer inquiries and ensuring that customers receive accurate information politely...

  • Customer Service Representative

    2 months ago

    Valley City, United States Dacotah Bank Full time

    Job Summary Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank through the sales, service and transactional relationships you develop and maintain with customers. An expert understanding of the purpose and benefit of Dacotah...

  • Customer Service Representative

    3 months ago

    Rapid City, United States Dacotah Banks Full time

    ** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002133 Showing 1 location **Job Details** **Description** **Job Summary** Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank...

  • Customer Service Representative

    2 months ago

    Oklahoma City, United States David's Bridal Full time

    Minimal weekday hours required (join for weekends only!) $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that...

  • Customer Service Representative

    4 weeks ago

    Oklahoma City, United States Johnparkhurst Full time

    Customer Service Representative - State Farm Agent Team Member Full Time in Houston, TX JOB DESCRIPTION Handle telephone customer service inquiries in a fast-paced environment while being efficient, professional, and courteous always. Responsible for analyzing account to aid and information to customers concerning billing issues, sign customer up for...