Technical Support Analyst

3 days ago

Grand Rapids, United States US Signal Company LLC Full time
Job DescriptionJob Description

What we do:

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

What you'll do:

The Technical Support Analyst is part of the Technical Operations Center team and is responsible for staffing the data center reception desk to assist with day-to-day operations within the Data Center. The primary functions will include greeting customers, answering phones, escorting customers to locations, and receiving shipments, among other things. An Analyst is an entry level role for those interested in learning help desk operations and has a high potential to be promoted into a technical support role.

Functions/Responsibilities:

  • Welcome customers at the front desk of the data center.
  • Answering phones if necessary to get customers information or transferred to the proper department.
  • Work on administrative tasks as the TOC needs.
  • Escort vendors and customers around the data center.
  • Cooperatively test and work with external vendors, partners and LECs to sectionalize and repair network and local loop issues.
  • Provide continual status updates to customers regarding trouble tickets.
  • Cooperatively work with other internal US Signal departments such as Engineering and Outside Operations.
  • Open internal trouble tickets on USS hardware/software issues and assign to appropriate groups.
  • Special projects as deemed necessary by USS management.


Competencies:

  • Great customer focus
  • Willingness to learn and grow into a technical role
  • Basic understanding of technology as it relates to fiber and data centers
  • High level of analytical ability
  • Attention to detail and accuracy
  • Excellent organization skills
  • Ability to multitask in a fast-paced environment
  • Ability to work well with all areas of the US Signal organization as well as external customers and vendors

Education:

High School G.E.D or equivalent

Experience:

The desired candidate will have experience in Microsoft Windows and Office, and have worked in a customer facing role before.

Working Conditions and Physical Demands:

This position operates in a variety of environments. The majority of the time is spent in a professional office environment within a data center. This role routinely uses standard office equipment.

Required License(s)/Certification(s):

None

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

How to Apply:
If you're excited to be part of a winning team, US Signal is the ideal place to grow your career. Apply now by submitting your resume, cover letter, and any relevant work samples to HR@ussignal.com. We can't wait to meet you and explore how your skills can contribute to our continued success.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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