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Field Resource Coordinator

2 months ago

Chandler, United States DISH Full time
Job Description Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.


Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.


Job Duties and Responsibilities

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments. 

 

What’s in it for you?

  • $20/hour
  • Great promotional opportunities
  • Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

 

Primarily responsible for:

  • Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
  • Working with technicians to accommodate same day customer appointments
  • Tracking and communicating appointments’ progress with field management
  • Referring and assigning additional jobs to external subcontractors
  • Answering incoming customer calls that arise and handling/transferring appropriately
  • Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy

 

Spanish bilingual is a plus.


Skills, Experience and Requirements

Education and Experience:

  • Bachelor's degree from a four year college or university is a plus; or a combination of education and experience

 

A successful Field Resource Coordinator will:

  • Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
  • Effectively communicate, both written and verbally, with all levels of the organization
  • Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
  • Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
  • Have the drive to learn and master DISH’s workforce management (WFM) and customer relationship management (CRM) software

Salary Ranges

Compensation: $19.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.